Active Directory IAM Specialist — Hybrid (NC)

Quantum Technologies. LLC; Columbus (OH); Hybrid; USD 55,000 - 103,000; Full time

Job summary

Quantum Technologies. LLC is seeking an experienced IT professional to administer Microsoft Active Directory across multi-site environments and support users with incident resolution.

The role requires strong analytical and customer service skills and the ability to work independently in a hybrid setup. The ideal candidate will manage AD accounts, permissions, and access, document solutions, and contribute to security policy implementation.

Qualifications

• 3+ years of experience in account management and Active Directory administration.
• 3+ years of hands-on experience administering Microsoft Active Directory 2008/2012 in multi-site and multi-domain environments.
• 3+ years of experience integrating multiple technologies to resolve moderate to highly complex technical issues.
• 3+ years of experience with organizational security measures and IT security practices.
• Strong client relationship and customer service skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to diagnose and resolve highly visible production incidents.
• Ability to analyze client requirements and develop appropriate technical solutions.
• Experience documenting technical solutions and presenting them clearly.
• Strong verbal and written communication skills.
• Ability to work independently and manage schedules and priorities.
• Demonstrated initiative in resolving technical and project-related issues.

Responsibilities

• Administer and manage Microsoft Active Directory accounts, properties, permissions, and access.
• Create and modify accounts for new and existing employees.
• Troubleshoot user account, data access, and application access issues.
• Analyze and resolve technical problems using advanced troubleshooting procedures.
• Receive, log, track, and resolve incidents and service requests using ServiceNow.
• Document technical solutions, resolutions, processes, and procedures.
• Prepare and maintain operational documentation in accordance with SLA and OLA requirements.
• Provide weekly status updates to management on incidents and project activities.
• Support implementation of DOT and ITS security policies and standards.
• Protect systems and data from unauthorized access, alteration, destruction, or misuse.
• Consult with clients and IT professionals to resolve technical issues and ensure customer satisfaction.
• Lead project activities, coordinate team efforts, and provide project status updates.
• Work independently, prioritize assignments, and monitor progress against defined requirements.
• Provide advanced technical support across a broad range of technologies.

Skills

Microsoft Active Directory

Active Directory Admin

Troubleshooting

Customer Service

Independent Work

Tools

ServiceNow

Job description

Quantum Technologies. LLC is seeking an experienced IT professional to administer Microsoft Active Directory across multi-site environments and support users with incident resolution.

The role requires strong analytical and customer service skills and the ability to work independently in a hybrid setup. The ideal candidate will manage AD accounts, permissions, and access, document solutions, and contribute to security policy implementation.