Activation & Onboarding Leader

Rapsodo Inc.; St. Louis (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Rapsodo Inc. in St. Louis seeks a Customer Activation & Success Lead to own customer journey from pre-installation to onboarding. The role focuses on ensuring clients are set for success from day one through effective coordination and structured onboarding. Key responsibilities include overseeing the onboarding process, monitoring early usage, and working with partners. Ideal candidates will have 5–10+ years in customer success or onboarding, with experience in technical products. Join Rapsodo to influence customer experience and retention.

Qualifications

• 5–10+ years of experience in customer success, onboarding, operations, or related roles.
• Ability to manage customer interactions and resolve issues effectively.
• Experience in SaaS, hardware-enabled products, or technical environments is a strong plus.

Responsibilities

• Coordinate with customers and partners to align installation timelines.
• Own the execution of the onboarding process and early customer journey.
• Conduct structured activation check-ins with customers.
• Track activation progress and identify recurring issues.

Skills

Customer success experience

Onboarding process management

Organizational skills

Problem-solving skills

Job description

Rapsodo Inc. in St. Louis seeks a Customer Activation & Success Lead to own customer journey from pre-installation to onboarding. The role focuses on ensuring clients are set for success from day one through effective coordination and structured onboarding. Key responsibilities include overseeing the onboarding process, monitoring early usage, and working with partners. Ideal candidates will have 5–10+ years in customer success or onboarding, with experience in technical products. Join Rapsodo to influence customer experience and retention.