Action Care Coordinator (Healthcare Referral & Documentation Coordinator)

Action Seating and Mobility; Denver (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Structured training in a growing care-

Career pathway into advanced roles

Exposure to clinical mobility process

Job summary

Action Seating & Mobility in Denver, CO, seeks an Action Care Coordinator to streamline documentation, referrals, and communications among providers, therapists, insurers, and patients. This full-time role emphasizes coordination rather than front-desk duties.

You will manage patient referrals, verify insurance requirements, request necessary paperwork, and ensure timely, audit-ready records. A training pathway and growth opportunities are provided within a mission-driven mobility team.

Qualifications

• Experience coordinating referrals from intake through completion.
• Experience verifying insurance documentation requirements.
• Ability to request physician and therapist paperwork and track missing items.
• Strong attention to detail and follow-through in complex healthcare processes.

Responsibilities

• Coordinate patient referrals from intake to completion.
• Verify insurance eligibility and documentation requirements.
• Request physician and therapist paperwork as needed.
• Track missing documentation and prevent delays.
• Communicate with clinicians, billing teams, and patients.
• Maintain audit-ready patient records and HIPAA compliance.
• Assist with scheduling tied to equipment evaluations.
• Monitor case progress and follow-ups.

Skills

Referral coordination

Prior authorization

Therapy scheduling

Medical intake

Case coordination

Insurance verification workflows

Education

High school diploma or GED

Job description

Action Seating & Mobility - Denver, CO

Full-time | Monday-Friday | 8:00 AM - 5:00 PM

$23-$25/hour + training + growth pathway

Make a real difference behind the scenes in patient care

At Action Seating & Mobility, our team helps patients regain independence through customized mobility equipment. The Action Care Coordinator (ACC) plays a critical role in making that happen by coordinating documentation, referrals, and communication between providers, therapists, insurers, and patients.

This Role Is Ideal For Someone With Experience In

• referral coordination
• prior authorizations
• therapy scheduling
• medical intake
• case coordination
• insurance verification workflows

If you’ve supported complex healthcare paperwork or multi-step patient processes, this position is a strong match.

What You’ll Do

You’ll manage the flow of documentation that allows patients to receive medically necessary mobility equipment. Responsibilities include:

• Coordinating patient referrals from intake through completion
• Verifying insurance eligibility and documentation requirements
• Requesting physician and therapist paperwork
• Tracking missing documentation and preventing delays
• Communicating with ATPs, clinicians, billing teams, and patients
• Maintaining accurate workflow tracking logs
• Supporting audit-ready patient records (HIPAA compliant)
• Assisting with scheduling coordination tied to equipment evaluations
• Monitoring case progress and follow-ups

This is a coordination role, not a front-desk position.

Strong candidates often come from backgrounds such as

• Referral Coordinator
• Therapy Scheduler (PT / OT / ST)
• Prior Authorization Specialist
• Medical Intake Coordinator
• Case Management Support
• Imaging Authorization Staff
• Home Health Intake
• Specialty Clinic Scheduling Teams

Experience with insurance workflows and provider documentation is especially valuable.

What Helps Candidates Succeed In This Role

• Stay organized across multiple active cases
• Follow documentation through to completion
• Communicate confidently with clinics and providers
• Track deadlines and missing paperwork
• Adapt quickly in fast-moving healthcare workflows
• Enjoy solving problems and helping patients move forward

Experience with EMR systems, referral tracking tools, or insurance portals is helpful.

Requirements

Required:

• High school diploma or GED
• At least 1 year of healthcare administrative experience
• Experience verifying insurance OR coordinating referrals OR scheduling evaluations
• Strong attention to detail and follow-through

Preferred (but Not Required)

• Prior authorization experience
• Therapy or specialty clinic scheduling
• Case coordination exposure
• DME or mobility equipment familiarity

We provide training in Complex Rehab Technology workflows.

Why join Action Seating & Mobility

You’ll be part of a mission-driven team helping patients regain independence and mobility every day.

We Offer

• Structured training in a growing healthcare specialty
• Career pathway into advanced coordination roles
• Exposure to clinical mobility equipment processes
• Supportive cross-department team environment
• Stable weekday schedule (no weekends)
• Medical, dental, vision, and 401(k)

A Quick Note About Fit

This position is best suited for candidates who enjoy tracking documentation, coordinating providers, and managing multi-step healthcare workflows rather than traditional reception-only responsibilities.