ACT Team - Behavioral Health Case Manager

Renaissance Behavioral Health LLC; Cleveland (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Renaissance Behavioral Health LLC in Cleveland is seeking a Behavioral Health Case Manager for our Assertive Community Treatment (ACT) team. You will work directly with clients in their homes and communities, coordinating services and providing wraparound support for individuals living with severe mental illness or substance use disorders.

Ideal candidates have a Bachelor's degree in a related field and may hold CDCA or LCDC certification.

Qualifications

• Bachelor's degree required in Social Work, Psychology, Counseling, or related human services field.
• CDCA or LCDC certification strongly preferred (Chemical Dependency Counselor Assistant).
• Experience working with individuals with severe mental illness and/or substance use disorders preferred.

Responsibilities

• Provide community-based case management across client homes, shelters, hospitals, and community settings.
• Coordinate services per Individual Service Plan (ISP) and link to housing, employment, healthcare.
• Deliver crisis intervention and support to stabilize clients.
• Monitor medications and participate in team care meetings and recordkeeping.
• Ensure compliance with laws and RBH policies; document treatment records accurately.

Job description

Are you ready to meet clients where they are—literally and figuratively?

Renaissance Behavioral Health (RBH), a trusted community mental health provider serving Northeast Ohio, is seeking a passionate, skilled Behavioral Health Case Manager to join our Assertive Community Treatment (ACT) team in Cleveland.

This isn't traditional case management. This is high-impact, community-based work where you'll be part of an elite, multidisciplinary team providing intensive, wraparound support to individuals living with severe mental illness and/or substance use disorders. You'll work where your clients live—in their homes, in their communities, and in their moments of greatest need.

If you're looking for a role that challenges you, grows you, and lets you make a profound difference every single day—this is it.

What Is ACT?

Assertive Community Treatment (ACT) is an evidence-based, team-centered approach that delivers comprehensive mental health services directly to individuals who need them most—those who have historically struggled with traditional outpatient care. As an ACT team member, you won't sit behind a desk waiting for clients to come to you. You'll go to them, building relationships, breaking down barriers, and providing the consistent, compassionate support that leads to real recovery.

What You'll Do

As a Behavioral Health Case Manager on our ACT team, you'll be a lifeline for clients navigating complex mental health and substance use challenges. Your role will include:

Community-Based Case Management

• Meet clients where they are—in their homes, shelters, hospitals, and community settings
• Link, coordinate, and manage services that align with each client's Individual Service Plan (ISP)
• Connect clients to vital community resources—housing, employment, healthcare, and more
• Monitor service delivery to ensure clients receive the support they need, when they need it

Crisis Response & Support

• Provide crisis intervention with confidence, compassion, and clinical skill
• Support clients through acute challenges, helping them stabilize and regain footing
• Collaborate with the ACT team to develop and adjust care strategies in real time

Medication & Treatment Support

• Assist in monitoring medication compliance, supporting clients in adhering to treatment plans
• Participate in clinical case meetings, staff development, and team consultations
• Maintain accurate, confidential clinical and administrative records in compliance with agency standards

Compliance & Professional Excellence

• Uphold all laws and regulations governing counseling, social work, and therapy in Ohio
• Maintain full compliance with national and state standards, and RBH policies and procedures
• Document with precision, ensuring timely, thorough treatment records and reports

What We're Looking For

We're seeking dedicated professionals who bring both expertise and heart to their work. Ideal candidates will have:

Education & Credentials:

• Bachelor's degree required (Social Work, Psychology, Counseling, or related human services field).
• CDCA or LCDC certification strongly preferred (Chemical Dependency Counselor Assistant).
• Experience working with individuals with severe mental illness and/or substance use disorders preferred.

Essential Skills & Qualities:

• Excellent written, verbal, and interpersonal communication skills—you can build rapport with anyone.
• Strong organizational abilities and attention to detail in documentation.
• A collaborative spirit—you thrive in a team-based environment.
• Resilience and adaptability—you remain calm and effective in dynamic, sometimes challenging situations.
• A valid driver's license and car insurance—this is community-based work requiring travel.