ACO Program Coordinator

shm; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

VillageMD is seeking an ACO Operations Program Coordinator to support Medicare program operations within the ACO framework. You will manage calendars, coordinate cross-functional activities, ensure timely deliverables, and maintain compliant documentation across teams.

You will collaborate with leadership and SMEs to implement analytics, reporting, and communications that improve care quality and reduce costs, while maintaining accuracy and due dates in a fast-paced, evolving environment.

Qualifications

• Demonstrates organized, detail-oriented project management with multiple priorities.
• Proven ability to coordinate cross-functional teams and stakeholders.
• Excellent written and verbal communication for executive audiences.
• Ability to translate complex concepts into clear, actionable insights.
• Self-starter with initiative and capacity to operate with limited direction.

Responsibilities

• Provide administrative and executive support for ACO operations initiatives.
• Track program milestones, deliverables, and timelines across units.
• Maintain policies, procedures, and knowledge materials for programs.
• Facilitate cross-functional alignment and program check-ins with leadership.
• Support analytics, reporting, and communications related to Medicare programs.
• Assist in coordinating with partners to improve quality and reduce care costs.
• Draft summaries and notifications for the ACO team with strong writing skills.
• Apply understanding of ACOs and CMS programs to ensure compliant processes.

Skills

Organizational Excellence

Attention to Detail

Accountability & Dependability

Analytical & Presentation Mastery

Presentation Development

Agility & Fluidity

Cross-Functional Alignment

Strong Communication

Professional Integrity & Humility

Initiative & Execution

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients’ homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians . When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

ACO Operations Program Coordinator

Integral to our Accountable Care Organization (ACO) Operations team, you will support all program coordination and high-level assistance to drive the success of the organization’s Medicare product offerings: a portfolio of multi-faceted, highly integrated, technology-enabled services. In this dual role, you will support the organizational goals with Medicare programs, ensuring effective communications, maintaining compliance and timeliness of all deliverables, and smooth transactions with accuracy, tracking, and implementation of our clinical and operational models. Our ACO works directly to help reduce the cost of patient care while improving clinical quality and patient health outcomes.

How you can make a difference

• Administrative & Executive Support: Manage complex calendars, schedule high-level meetings, prepare detailed agendas, and coordinate actions and deliverables.
• Program & Project Tracking: Track deliverables, milestones, and timelines across business units to ensure strategic initiatives and all ACO deadlines stay on schedule.
• Documentation & Knowledge Management: Act as the central repository for program materials; organize, format, and maintain policies, procedures, and cross-functional team files.
• Cross-Functional Liaison: Support business unit alignment by facilitating team communication, scheduling program check-ins, tracking action items, and following up on outstanding tasks.
• Leadership Collaboration: Coordinate closely with leadership and subject matter experts (SMEs) to support the rollout of ACO operations, analytics, strategy, and compliance and regulation initiatives.
• Operational Assistance: Help coordinate collaboration between ACO leadership and partners to support operational solutions aimed at improving quality and reducing care costs.
• Communications: Draft, proofread, and distribute clear summaries, memos, and notifications for the ACO team using strong written and verbal skills.
• CMS & ACO Support: Apply a foundational understanding of Accountable Care Organizations (ACOs) and CMS programs to support compliant implementation of all processes.

Skills for success

• Organizational Excellence: Possesses outstanding organizational and time-management skills with the ability to manage multiple competing priorities in a fast-paced environment.
• Attention to Detail: Exceptional attention to detail with the ability to identify inconsistencies, proactively resolve issues, and ensure accuracy across communications, reports, presentations, and operational deliverables.
• Accountability & Dependability: Takes initiative and ownership of assignments, consistently follows through on commitments, anticipates needs, and independently drives work to completion with minimal oversight, with proven ability to independently manage projects, coordinate across multiple stakeholders, track deliverables, and drive follow-through without extensive direction.
• Analytical & Presentation Mastery: Leverages advanced research, critical reasoning, and technical writing to deliver clear, accurate, data-driven conclusions.
• Presentation Development: Develop, format, and maintain executive-level PowerPoint presentations, board materials, operational reports, and leadership communications with exceptional accuracy and attention to detail.
• Agility & Fluidity: Navigates ambiguity effortlessly and adapts with shifting priorities.
• Cross-Functional Alignment: Fosters team delivery, collaborative workflows, and shared operational results.
• Strong Communication: Translates complex or technical methodologies into structured, easily digestible insights for stakeholders.
• Professional Integrity & Humility: Combines a low-ego approach with exceptional communication to build corporate trust and deliver on commitments.
• Initiative & Execution: Operates as a resourceful self-starter who prioritizes pragmatic, actionable solutions.