Performance Improvement Project Manager

Palm Beach Accountable Care Organization; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Palm Beach Accountable Care Organization is seeking a results-oriented Project Manager to lead cross-functional performance-improvement initiatives within an ACO. You will manage project plans, timelines, and deliverables while aligning clinical and operations teams to drive quality, outcomes, and cost efficiency.

The role emphasizes data-driven decision making, regulatory compliance with MSSP, and ongoing staff training to foster a culture of continuous improvement.

Qualifications

• Bachelor’s degree in healthcare administration, public health, business, or related field.
• Master’s degree preferred.
• Minimum of 5 years of healthcare project management, quality improvement, or performance improvement experience.
• Proven track record of managing multiple projects and driving measurable results.

Responsibilities

• Lead cross-functional projects to improve ACO performance metrics (quality of care, outcomes, cost).
• Develop and manage detailed project plans, timelines, and deliverables.
• Analyze performance data to identify gaps and opportunities for improvement.
• Partner with clinical and operational leaders to ensure alignment and integration of initiatives.
• Ensure projects comply with MSSP requirements and regulatory updates.
• Leverage data analytics to monitor KPIs and measure outcomes.
• Prepare and present performance reports to executive leadership and committees.
• Develop training programs to support staff and providers.
• Promote a culture of continuous improvement.

Skills

Strategic thinking

Leadership

Analytical thinking

Problem solving

Oral communication

Attendance/Punctuality

Computer literacy

Medical terminology

Regulatory awareness

Education

Bachelor’s degree in healthcare administration/public health/business

Master’s degree preferred

Tools

MS Office (Word/Excel/PowerPoint/Outlook)

Job description

Key Responsibilities:

• Project Management:
• Lead cross-functional projects aimed at improving ACO performance metrics, including quality of care, patient outcomes, and cost efficiency.
• Develop and manage detailed project plans, timelines, and deliverables.
• Performance Improvement:
• Analyze performance data to identify gaps and opportunities for improvement.
• Implement evidence-based interventions and best practices to address identified gaps.
• Stakeholder Collaboration:
• Partner with clinical and operational leaders to ensure alignment and integration of performance improvement initiatives.
• Facilitate communication and engagement among providers, payers, and other stakeholders.
• Regulatory Compliance:
• Ensure all projects comply with federal and state regulations, including Medicare Shared Savings Program (MSSP) requirements.
• Monitor updates to ACO policies and adjust initiatives as necessary.
• Data Analysis and Reporting:
• Leverage data analytics to monitor key performance indicators (KPIs) and measure project outcomes.
• Prepare and present performance reports to executive leadership and ACO committees.
• Education and Training:
• Develop training programs to support staff and provider understanding of performance improvement initiatives.
• Promote a culture of continuous improvement across the organization.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Competencies:

• Strategic thinking
• Leadership and influence
• Analytical and problem-solving skills
• Adaptability and resilience
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Safety and Security - Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time.
• Knowledge of computer applications.
• Knowledge of medical terminology.
• Knowledge of legal and ethical consideration related to patient information.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Competencies:

• Strong understanding of ACO models, value-based care, and healthcare quality metrics.
• Proficiency in project management tools and methodologies (e.g., PMP certification preferred).
• Exceptional analytical skills with experience in data-driven decision-making.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders.
• Ability to work independently and manage competing priorities in a fast-paced environment.

Certifications:

• Lean Six Sigma or other performance improvement certifications preferred.

Education and/or Experience:

Bachelor’s degree in healthcare administration, public health, business, or a related field.

Master’s degree preferred.

Minimum of 5 years of experience in healthcare project management, quality improvement, or performance improvement, preferably within an ACO or value-based care setting.

Proven track record of managing multiple projects and driving measurable results.

Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to visitors, clients, and other employees of the organization.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Computer Skills:

MS Office Productivity Tools (Word, Excel, Outlook, PowerPoint) Intranet

Other Skills and Abilities:

• Alignment with our values and passion for our mission
• Strong skills in management & leadership of teams
• Strong communication and presentation skills
• Analytical skills - make decisions based on data

Physical Demands:

While performing the duties of this Job, the employee will have a combination of standing, sitting, bending and reaching. May work at a computer monitors for prolonged periods. The employee may lift and/or move up to 10 pounds.