ACH Operations Specialist - Payments & Compliance

Customers Bank; Malvern (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Customers Bank in Malvern, AR is seeking an ACH Specialist to process daily ACH activity, monitor patterns for anomalies, and respond to inquiries from the Fraud Department.

The role requires hands-on ACH experience, knowledge of NACHA rules, and strong analytical skills. You will collaborate with compliance and operations to support audits while ensuring regulatory adherence.

We value accuracy, attention to detail, and a customer-focused approach in a fast-paced banking environment.

Qualifications

• Must have hands-on ACH processing experience.
• Strong knowledge of NACHA operating rules and SEC codes.
• Two or more years of ACH experience in banking.
• Excellent problem-solving and attention to detail.

Responsibilities

• Process daily ACH activity including origination, returns, and exception items; monitor transaction patterns for anomalies.
• Execute daily batch control jobs related to ACH; process systematic and manual exceptions as needed.
• Perform daily reconciliation of ACH activity and resolve discrepancies.
• Process incoming disputes from the Fraud Department.
• Handle stop payments and unauthorized ACH transactions per NACHA rules and bank policy.
• Respond to inquiries about ACH transactions, rules, and processes.
• Maintain accurate records in regulatory retention requirements for ACH documentation.
• Ensure adherence to regulations including Regulation CC, BSA, OFAC, and CIP.
• Collaborate with compliance, risk, and operations to support audits and regulatory reviews.
• Other duties as assigned.

Skills

NACHA rules

ACH processing

Customer service

Analytical thinking

Attention to detail

Tools

FIS systems

Microsoft Office

Job description

Customers Bank in Malvern, AR is seeking an ACH Specialist to process daily ACH activity, monitor patterns for anomalies, and respond to inquiries from the Fraud Department.

The role requires hands-on ACH experience, knowledge of NACHA rules, and strong analytical skills. You will collaborate with compliance and operations to support audits while ensuring regulatory adherence.

We value accuracy, attention to detail, and a customer-focused approach in a fast-paced banking environment.