Accounts & Revenue Operations Specialist

Carrier Global; Missouri City (TX); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Time off and leave

Disability insurance

Life insurance

Tax-advantaged accounts

Tuition assistance

Job summary

Carrier Global Corporation in Missouri City, TX is seeking an Account Management Processor to oversee the end-to-end customer experience in a fast-paced service environment.

You will partner closely with operations, technicians, sales, centralized support teams, and leadership to ensure service work is booked accurately, executed efficiently, and billed correctly. This is a hands-on role at the center of growth and customer satisfaction.

Qualifications

• High School Diploma or GED.
• 5+ years of customer service or service operations experience.
• 2+ years of working knowledge of Microsoft Office, Salesforce or SAP.

Responsibilities

• Ensure accurate and timely booking of service jobs in coordination with sales teams.
• Complete job setup, billing plans, and scheduling notifications for Service Coordinators.
• Review open orders daily and drive timely job completion.
• Assist with warranty and startup jobs.
• Process parts ordering, purchase orders, and AAP requests.
• Review Preliminary Billing Documents and ensure invoices are processed on time.
• Ensure accurate billing for projects, service contracts, time & materials, and fixed-price work.
• Perform project reconciliation to minimize under-billed or missed revenue.
• Serve as an Accounts Receivable subject matter expert.
• Resolve customer billing disputes and manage credit holds.
• Submit and maintain tax exemption documentation.
• Set up new customers and vendors accurately to avoid delays or disputes.

Skills

Customer service

Service operations

Microsoft Office

Education

High School Diploma or GED

Tools

Salesforce

SAP

Job description

Carrier Global Corporation in Missouri City, TX is seeking an Account Management Processor to oversee the end-to-end customer experience in a fast-paced service environment.

You will partner closely with operations, technicians, sales, centralized support teams, and leadership to ensure service work is booked accurately, executed efficiently, and billed correctly. This is a hands-on role at the center of growth and customer satisfaction.