Accounts & Retention Specialist

RNR Tire Express; Muskogee (OK); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical plans

Health Savings Account

Dental & Vision

Life insurance

401(k) with match

Paid vacation

Employee assistance program

Job summary

RNR Tire Express is seeking an Account Manager to contact customers whose Rental Agreements have expired and help maintain their accounts. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.

The role emphasizes proactive account management, clear communication, and timely follow-ups to ensure customer satisfaction and financial performance. A supportive work environment and comprehensive benefits are offered.

Qualifications

• Minimum of a high school diploma or equivalent.
• Experience in customer service, account management, and collections is preferred.
• Strong communication and detail orientation.

Responsibilities

• Oversees verification process for all new potential customers.
• Presents rental agreement to customers, ensuring they are aware of agreement details.
• Handling payments via cash, credit/debit card, money order, etc.
• Continually answering and making outbound calls to customers that are delinquent on their bill while pursuing past due accounts persistently with a friendly and professional demeanor.
• Navigating customer references to find a means of re-establishing communication with customers.
• Occasionally handle field collections and de-installations.

Skills

Customer service

Account management

Collections

Excellent communication

Detail oriented

Education

High school diploma or equivalent

Tools

POS system

Job description

RNR Tire Express is seeking an Account Manager to contact customers whose Rental Agreements have expired and help maintain their accounts. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.

The role emphasizes proactive account management, clear communication, and timely follow-ups to ensure customer satisfaction and financial performance. A supportive work environment and comprehensive benefits are offered.