Account Manager: Customer Retention & Payments

RNR Tire Express; Ruston (LA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Two Medical Plan Options

Health Savings Account

Dental & Vision

Employer Paid Life

401(k) with Company Match

Paid Vacation

Employee Assistance Program

And More

Job summary

RNR Tire Express is seeking an Account Manager to contact customers with expired Rental Agreements and work to re-sell the agreement, educating the customer rather than simply collecting payments.

This role emphasizes proactive account management, timely payments, and maintaining customer history in the POS system. It requires strong communication, attention to detail, and the ability to work autonomously in a structured office environment.

Qualifications

• Ability to read and interpret rental agreements and terms.
• Excellent communication skills with customers and internal teams.
• Strong organizational skills and attention to detail.

Responsibilities

• Oversees verification process for all new potential customers.
• Presents rental agreement to customers, ensuring they are aware of agreement details.
• Handling payments via cash, credit/debit card, money order, etc.
• Continually answering and making outbound calls to customers that are delinquent on their bill while pursuing past due accounts persistently with a friendly and professional demeanor.
• Navigating customer references to find a means of re-establishing communication with customers.
• Occasionally handle field collections and de-installations.
• Identifies opportunities to recapture past due business on customers returning merchandise.
• Maintains working knowledge of company POS system and how customer histories are tracked.
• Maintains clean and stocked work-area.
• Other duties as assigned.

Skills

Customer service

Account management

Collections

Excellent communication

Detail oriented

Education

High school diploma or equivalent

Tools

POS system

Job description

RNR Tire Express is seeking an Account Manager to contact customers with expired Rental Agreements and work to re-sell the agreement, educating the customer rather than simply collecting payments.

This role emphasizes proactive account management, timely payments, and maintaining customer history in the POS system. It requires strong communication, attention to detail, and the ability to work autonomously in a structured office environment.