Accounts Receivable Supervisor

AP Professionals; City of Rochester (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

AP Professionals is seeking an Accounts Receivable Supervisor to lead the AR and Collections team in managing daily operations, onboarding new hires, and delivering accurate financial processing. The role emphasizes coaching, process optimization, and cross-functional collaboration to ensure timely payment applications and reconciliations.

The position focuses on maintaining accurate payment records, generating AR reports, and supporting month-end activities, with opportunities to drive

Responsibilities

• Supervise the daily activities of the Accounts Receivable and Collections team, including performance management and timecard review.
• Provide training, coaching, and ongoing support to team members while assisting with new hire onboarding and development.
• Serve as a departmental resource for accounts receivable processes, payment applications, collections activity, and account reconciliation questions.
• Generate and analyze departmental reporting to monitor receivable activity, payment trends, and operational performance.
• Ensure chargebacks, refunds, account adjustments, and payment corrections are processed accurately and in a timely manner.
• Create and monitor progress billing invoices and support work-in-process reconciliations.
• Assist field operations and business partners with accounts receivable questions and payment-related issues.
• Maintain accurate records of customer payments received through multiple payment channels.
• Review daily receipts and accounting transactions to ensure accuracy and completeness.
• Investigate and resolve discrepancies, payment issues, and billing concerns.
• Assist with process improvements, documentation updates, and standard operating procedure implementation.
• Support month-end activities, account reconciliations, and special projects as assigned.

Job description

• Supervise the daily activities of the Accounts Receivable and Collections team, including performance management and timecard review.
• Provide training, coaching, and ongoing support to team members while assisting with new hire onboarding and development.
• Serve as a departmental resource for accounts receivable processes, payment applications, collections activity, and account reconciliation questions.
• Generate and analyze departmental reporting to monitor receivable activity, payment trends, and operational performance.
• Ensure chargebacks, refunds, account adjustments, and payment corrections are processed accurately and in a timely manner.
• Create and monitor progress billing invoices and support work-in-process reconciliations.
• Assist field operations and business partners with accounts receivable questions and payment-related issues.
• Maintain accurate records of customer payments received through multiple payment channels.
• Review daily receipts and accounting transactions to ensure accuracy and completeness.
• Investigate and resolve discrepancies, payment issues, and billing concerns.
• Assist with process improvements, documentation updates, and standard operating procedure implementation.
• Support month-end activities, account reconciliations, and special projects as assigned.