Accounts Receivable Specialist — Proactive Collections

Fire Protection Services, LLC; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive base salary

Company health insurance

401(k)

Comprehensive PTO

Opportunities for growth and promotion

Team-oriented culture

Job summary

Fire Protection Services LLC seeks an experienced Accounts Receivable Specialist to join our team. You will drive timely collections, post payments, and maintain AR records while delivering excellent customer service.

You will collaborate with Sales, Operations, and other teams to resolve issues and ensure accurate invoicing. A proactive, organized, and persistent approach is essential to succeed in this role.

Qualifications

• High school diploma or equivalent required; associate degree or coursework in accounting/finance preferred.
• 2+ years of Accounts Receivable, collections, customer service, or related accounting experience preferred, but not required.
• Comfortable making outbound customer calls throughout the day.
• Confident communicating about outstanding balances and requesting payment.
• Persistent and able to follow up multiple times when necessary.
• Strong attention to detail, accuracy, and organization.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a solutions-focused mindset.
• Ability to manage a high volume of accounts, follow-ups, and deadlines.

Responsibilities

• Make a high volume of outbound calls daily to customers regarding outstanding balances and payment status.
• Proactively follow up with customers by phone and email on past-due accounts.
• Obtain payment commitments and follow through to ensure commitments are met.
• Take ownership of assigned accounts and work consistently to reduce outstanding Accounts Receivable.
• Research and resolve issues preventing payment, including billing discrepancies and missing invoices.
• Maintain detailed and accurate notes documenting collection activity and customer communication.
• Prioritize accounts based on aging, balance, urgency, and collection risk.
• Process and post customer payments (checks, ACH, credit card).
• Generate and send invoices, statements, and supporting documentation promptly.
• Collaborate with Sales, Operations, and other teams to resolve billing or service issues.
• Escalate significantly past-due or high-risk accounts to A/R Manager.

Skills

Accounts Receivable

Collections

Customer Service

Phone Skills

Detail Oriented

Organizational Skills

Independent Work

Communication Skills

Problem-Solving

Education

High School Diploma or Equivalent

Associate Degree or Accounting/Finance Coursework

Tools

QuickBooks

Job description

Fire Protection Services LLC seeks an experienced Accounts Receivable Specialist to join our team. You will drive timely collections, post payments, and maintain AR records while delivering excellent customer service.

You will collaborate with Sales, Operations, and other teams to resolve issues and ensure accurate invoicing. A proactive, organized, and persistent approach is essential to succeed in this role.