Accounts Receivable Pro - Outbound Collections

Fire Protection Services, LLC; Kentucky; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary

Health insurance

401(k) plan

Comprehensive PTO

Growth opportunities

Team-oriented culture

Job summary

Fire Protection Services LLC is seeking an Accounts Receivable Specialist to help ensure timely collection of payments and maintain accurate AR records. The role emphasizes outbound calls, proactive follow-ups, and collaboration with Sales and Operations to resolve billing issues.

Ideal candidates are detail-oriented, proactive, and comfortable balancing customer service with collection goals while working independently in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; associate degree or coursework in accounting/finance preferred.
• 2+ years of Accounts Receivable, collections, customer service, or related accounting experience preferred, but not required.
• Comfortable making outbound customer calls throughout the day.
• Confident communicating about outstanding balances and asking customers for payment.
• Persistent and willing to follow up multiple times when necessary.
• Strong attention to detail, accuracy, and organization.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a solutions-focused mindset.
• Ability to manage a high volume of accounts, follow-ups, and deadlines.
• Ability to work independently and take ownership of assigned responsibilities.
• Comfortable working toward measurable goals and performance expectations.
• Familiarity with accounting software such as QuickBooks is preferred.

Responsibilities

• Make a high volume of outbound calls daily to customers regarding outstanding balances and payment status.
• Proactively follow up with customers by phone and email on past-due accounts.
• Obtain payment commitments and follow through to ensure commitments are met.
• Take ownership of assigned accounts and work consistently to reduce outstanding Accounts Receivable.
• Research and resolve issues preventing payment, including billing discrepancies, missing invoices, PO requirements, service questions, and other customer concerns.
• Maintain detailed and accurate notes documenting collection activity and customer communication.
• Prioritize accounts based on aging, balance, urgency, and collection risk.
• Process and post customer payments, including checks, ACH, and credit card transactions.
• Generate and send invoices, statements, and supporting documentation to customers in a timely manner.
• Research and resolve payment discrepancies and customer inquiries.
• Maintain accurate AR records.
• Collaborate with Sales, Operations, and other internal teams to resolve billing or service issues.
• Escalate significantly past-due or high-risk accounts when appropriate to A/R Manager.
• Meet established expectations for outbound calls, collection activity, customer contacts, and AR performance.
• Provide excellent customer service while remaining professional, persistent, and consistent in all collection efforts

Skills

Outbound calls

Attention to detail

Customer service

Communication

Organization

Problem solving

Education

High school diploma or equivalent

Associate degree in accounting/finance (preferred)

Tools

QuickBooks

Job description

Fire Protection Services LLC is seeking an Accounts Receivable Specialist to help ensure timely collection of payments and maintain accurate AR records. The role emphasizes outbound calls, proactive follow-ups, and collaboration with Sales and Operations to resolve billing issues.

Ideal candidates are detail-oriented, proactive, and comfortable balancing customer service with collection goals while working independently in a fast-paced environment.