Accounts Receivable Specialist: Growth-Minded Collections Pro

Echo Electric; Council Bluffs (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and paid holidays

401K match

Profit Sharing

Tuition reimbursement and employee dev

Annual Safety Shoe Reimbursement

Employee Discount on products

Access to trainings for personal dev

Job summary

Echo Electric in Council Bluffs, IA is seeking an Accounts Receivable Specialist to manage a portfolio of customers, resolve account-related challenges, and collaborate with sales, operations, and CAS teams. The role emphasizes proactive communication, aging analysis, and documentation through GetPaid and MS Office tools.

The ideal candidate has 4+ years in collections/O2C, NACM exposure is a plus, and a strong sense of urgency, accuracy, and teamwork.

Qualifications

• Minimum eight (4) years experience in Collections and Order to Cash, preferably in electrical or distribution experience and/or product and application knowledge.
• Accreditation from NACM is a plus
• Knowledge or willingness to learn tax laws: IL, IN, IA, PA, WI, MO, OH & KY
• Demonstrated commitment to ethical standards in professional conduct and decision-making.
• Strong attention to detail with demonstrated analytical and problem-solving capabilities.
• Proactive and solution-oriented mindset.

Responsibilities

• Routinely utilize GetPaid collection / communication software to initiate customer communication based on workflow actions.
• Record customer communication and actions in GetPaid.
• Manage resolution of customer disputed items, including escalating the matter to management when the situation has stalled.
• Monitor aging and communication of overdue balances and account reconciliations.
• Conduct regular meetings with sales and operations to review open items with a customer.
• Analyze scheduled reports for customer action items.
• Recommend changes in customers’ credit privileges based on criteria provided.
• Communicate approved action items including release criteria and escalation options.
• Gather and assess documentation for preliminary job account approval,
• Monitor lien deadlines and complete required documents to reduce risk of loss.
• Perform general administrative tasks including document management and filing.
• Respond to incoming calls and voicemails in a professional and timely manner.
• Utilize clear and professional written communication across internal and external channels.
• Demonstrate effective problem-solving and conflict resolution skills.
• Encourages collaboration and is viewed as a team player.
• Share customer insights and account updates promptly with relevant stakeholders.
• Work with CAS team on department goals
• Must be willing and able to perform all other duties as assigned by management.

Skills

Accounts Receivable

Collections

Communication

Team player

Problem solving

Time management

Attention to detail

Education

NACM accreditation

Tools

GetPaid

Microsoft Excel

Microsoft Word

Job description

Echo Electric in Council Bluffs, IA is seeking an Accounts Receivable Specialist to manage a portfolio of customers, resolve account-related challenges, and collaborate with sales, operations, and CAS teams. The role emphasizes proactive communication, aging analysis, and documentation through GetPaid and MS Office tools.

The ideal candidate has 4+ years in collections/O2C, NACM exposure is a plus, and a strong sense of urgency, accuracy, and teamwork.