Accounts Receivable Specialist

Watershed-Foods; Bloomington (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Watershed-Foods is seeking an Accounts Receivable & Collections Specialist to join our accounting team. You will manage customer accounts, proactively collect outstanding balances, and investigate deductions, ensuring timely resolution of issues.

You will collaborate with the Billing Specialist and cross-functional teams, maintain accurate records in our ERP, and strive to improve cash flow through diligent collections and process enhancements.

Qualifications

• High school diploma or equivalent.
• 2+ years of accounts receivable, collections, or related finance experience preferred.
• Experience with ERP or accounting software.
• Strong MS Excel and office applications skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Manage an assigned portfolio of customer accounts.
• Monitor aging and proactively contact customers on past-due invoices.
• Investigate deductions, chargebacks, short payments, and disputed invoices.
• Collaborate with Sales, Customer Service, Shipping, Billing and other departments to resolve issues.
• Prepare customer statements and aging reports as needed.
• Escalate unresolved issues to management as appropriate.
• Maintain accurate customer records and collection notes in the ERP system.

Skills

Accounts receivable

Customer communications

Analytical skills

Attention to detail

Time management

Microsoft Excel

ERP systems

Problem-solving

Prioritization

Education

High school diploma or equivalent

Tools

ERP software

Job description

Job Summary:We are seeking a detail-oriented and customer-focused Accounts Receivable & Collections Specialist to join our accounting team. This role is responsible for managing customer accounts, proactively collecting outstanding balances, researching and resolving payment discrepancies, and investigating customer deductions.The ideal candidate will possess strong communication, analytical, and organizational skills while maintaining positive customer relationships. This position works closely with our Billing Specialist to ensure the timely resolution of customer account issues. While billing responsibilities are handled by another member of the department, collaboration between these roles is essential to maintaining efficient accounts receivable operations.Key Responsibilities:Manage an assigned portfolio of customer accounts.Monitor accounts receivable aging and proactively contact customers regarding past-due invoices.Analyze and resolve shortages, pricing discrepancies, freight claims, promotional allowances, returns, and compliance chargebacks.Collect outstanding balances while maintaining professional and positive customer relationships.Investigate, validate, and resolve customer deductions, chargebacks, short payments, and disputed invoices.Research payment discrepancies by collaborating with Sales, Customer Service, Shipping, Billing, and other internal departments.Document collection activities, customer communications, and dispute resolutions.Partner closely with the Billing Specialist to resolve invoice-related issues affecting customer payments.Reconcile customer accounts and ensure account balances are accurate.Prepare and distribute customer statements and aging reports as needed.Escalate unresolved collection issues to management when appropriate.Maintain accurate customer records and collection notes within the ERP/accounting system.Identify opportunities to improve processes that enhance cash collections and reduce outstanding receivables.Perform other accounting and administrative duties as assigned.Skills & Qualifications:RequiredHigh school diploma or equivalent.Strong understanding of accounts receivable processes and commercial collection practices.Excellent verbal and written communication skills.Strong analytical and problem-solving abilities.High attention to detail with excellent organizational and time management skills.Ability to prioritize multiple tasks and meet deadlines.Proficiency in Microsoft Excel and Microsoft Office applications.PreferredTwo or more years of experience in accounts receivable, commercial collections, customer accounting, deductions management, or a related finance role.Experience in manufacturing, food manufacturing, distribution, or consumer packaged goods (CPG).Experience investigating customer deductions, payment disputes, or account discrepancies.Experience with ERP or accounting software.