Accounts Receivable Specialist: Collections & Billing Expert

SURGE Staffing; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

SURGE Staffing is seeking an experienced Accounts Receivable Specialist to join our Headquarters team. You will manage collections, follow up on outstanding accounts, resolve billing issues, and maintain strong client relationships.

The ideal candidate is comfortable making collection calls, working toward goals, solving problems, and communicating professionally with customers and internal teams. Proficiency with Word, Excel, PowerPoint, and Outlook is required.

Qualifications

• Proven experience as an Accounts Receivable Specialist or similar role.
• Knowledge of billing and accounts receivable procedures.
• Familiarity with collection techniques, laws, and regulations.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Ability to work toward collection and performance goals.
• Attention to detail and organizational skills.
• Accurate basic math calculations.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• High school diploma or equivalent.

Responsibilities

• Monitor customer accounts and identify outstanding receivables.
• Conduct outbound collection calls and follow up with clients on overdue payments.
• Communicate professionally with clients while maintaining positive relationships.
• Investigate account history, billing information, and balances.
• Take action to encourage timely payments.
• Process payments and refunds accurately.
• Research and resolve billing discrepancies and customer credit issues.
• Maintain up-to-date account records.
• Follow established collection procedures and report progress to management.
• Collaborate with internal teams to resolve issues.

Skills

Accounts Receivable

Collections

Customer Service

MS Office

Education

High school diploma

Associate/Bachelor preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

SURGE Staffing is seeking an experienced Accounts Receivable Specialist to join our Headquarters team. You will manage collections, follow up on outstanding accounts, resolve billing issues, and maintain strong client relationships.

The ideal candidate is comfortable making collection calls, working toward goals, solving problems, and communicating professionally with customers and internal teams. Proficiency with Word, Excel, PowerPoint, and Outlook is required.