Accounts Receivable Specialist

Servpro Industries, Inc.; Monticello, Northern (MN, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance

Kavira Health Benefit

HSA (if enrolled in health insurance)

Dental insurance

Retirement Plan

Free Life Insurance coverage

Short term disability

Accident Insurance

Critical Care Insurance

Employee Resource Group

Job summary

Servpro Industries, Inc. is seeking an Accounts Receivable Specialist to manage and collect payments, maintain accurate records, and ensure timely billing and cash flow. This full-time role involves invoicing, collections, and supporting month-end close.

You will interact with sales and customer service teams, respond to billing inquiries, and help resolve payment issues while ensuring compliance with company policies and accounting standards.

Qualifications

• 3–5 years of accounts receivable or collections experience.
• Experience working in a call center environment.
• Advanced Excel skills with complex spreadsheets.

Responsibilities

• Generate and send accurate invoices on time.
• Support AR, credit, and collections; follow up on 30/60/90 past due accounts.
• Respond to billing questions from customers, sales, and management.

Skills

Accounts receivable

Collections

Customer service

Education

High school diploma/GED

Tools

Excel

Job description

Summary

The Accounts Receivable Specialist is responsible for managing and collecting outstanding customer payments, maintaining accurate financial records, and ensuring timely billing and cash flow for the organization.

Primary Responsibilities

• Generate and send invoices to customers accurately and on time
• Provide accounts receivable, credit and collections support, collection efforts on 30/60/90 past due accounts
• Provide legal support on special collections involving travel to site or court appearance as required
• Promptly and accurately respond to billing questions and issues raised by the customers, sales team, and management
• Provides external reporting and responds to questions and inquiries from all departments. Works closely with the respective parties to ensure all relevant information is communicated, assist with identifying problems and offer suggestions for improvements
• Monitor accounts to identify outstanding balances
• Follow up with customers on overdue payments via phone, email and written correspondence
• Apply payments to customer accounts and reconcile discrepancies
• Maintain accurate records of all receivable transactions
• Prepare aging reports and assist with financial reporting
• Resolve billing issues and customer inquiries
• Collaborate with sales and customer service teams to resolve payment issues
• Assist with month-end closing processes
• Ensure compliance with company policies and accounting standards
• High attention to detail

Education and Experience Requirements

• High school diploma/GED, college degree preferred
• 3-5 years collection experience
• Experience working in call center
• Advanced Excel knowledge and ability to create and review complex spreadsheets

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time, Hourly position. Working hours vary between 8:00 a.m. and 5:00 p.m., Monday–Friday, with a 40 hours per week minimum.

Benefits available:

• Paid Time Off
• Paid Holidays
• Health Insurance
• Kavira Health Benefit
• HSA (if enrolled in health insurance)
• Dental insurance
• Retirement Plan
• Free Life Insurance coverage
• Short term disability
• Accident Insurance
• Critical Care Insurance
• Employee Resource Group