Accounts Receivable Specialist

Socket.dev; Irvine (CA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

401K match

Paid vacation

Paid sick leave

Paid holidays

Job summary

Socket.dev is seeking a Customer Service/Accounts role in Irvine, CA to support homeowners and clients with billing, payments, and inquiries. The position emphasizes accurate processing of payments, timely communication, and cross-functional collaboration to resolve financial issues.

The role requires strong communication, attention to detail, and excellent organizational skills. A friendly team environment with comprehensive benefits and regular training is offered as part of our commitment to

Qualifications

• HOA (property management) experience preferred but not required
• Excellent communication skills (both written & verbal)
• Strong attention to detail
• Customer service driven
• Strong organizational, customer service, and time management skills
• Critical thinking and problem solving skills
• Proficient in Microsoft Office Suite

Responsibilities

• Respond to telephone, e-mail and written correspondence from homeowners, clients and industry related companies
• Provide excellent, continuous, and consistent customer service through multiple communication platforms resolving client inquiries in a timely manner
• Manage customer service calls through a team-based approach to a dedicated phone queue
• Process homeowner payments, balance transfer transactions and address changes
• Meet with homeowner walk-in traffic
• Investigate billing and payment challenges
• Process NSF checks and ACH payment transaction corrections
• Prepare and send correspondence as needed
• Post payment and account adjustments
• Post and maintain client billing records
• Generate monthly homeowner Billing Statements
• Enter and maintain homeowner ACH information
• Process, transmit and balance daily / monthly ACH payment files to bank
• Process daily lockbox payment files
• Process ACH Payment exceptions with homeowners
• Prepare and send correspondence as needed
• Follow-up with collection attorneys on all pending matters (requests, complaints, etc.)
• Process foreclosures by sending information to the applicable parties
• Meet with the Community Manager before a board meeting to assist with any matters relating to collections
• Process requests from Collection Attorneys, Community Association Managers, and Homeowners
• Process collections reports as requested by the manager for client meetings
• Review and code collection attorney invoices

Skills

Communication skills

Attention to detail

Customer service

Time management

Organization

Problem solving

Microsoft Office

Tools

Microsoft Office Suite

Job description

Pay Range $20.00 to $23.00 hour

HOW WE INVEST IN YOU

We offer a competitive salary along with medical, dental, life insurance, 401K match, mileage reimbursement, paidvacation, paid sick leave and paid holidays. We provide a work life balance by providing a generous amount of time off. We are proud of our on-going training program, opportunities, and professional growth, which are just a few ways we invest in you!

OUR COMMITMENT

Our focus is to elevate industry service standards following our 30-year service vision. Our vision serves as our fundamental framework and guides every aspect of our business by describing what we need to accomplish, to continue achieving sustainable, quality growth. We are committed to enhancing our leadership and industry expertise to become the premier choice in community management.

Job Responsibilities Include (but are not limited to)

Customer Service:

• Respond to telephone, e-mail and written correspondencefrom homeowners, clients and industry related companies
• Provide excellent, continuous, and consistent customer service through multiple communication platforms resolving client inquiries in a timely manner
• Manage customer service calls through a team-based approach to a dedicated phone queue
• Process homeowner payments, balance transfertransactions and address changes
• Meet with homeowner walk-in traffic.
• Investigate billing and payment challenges
• ProcessNSF checksand ACH paymenttransaction corrections
• Prepare and send correspondence as needed.
• Post payment and account adjustments
• Post and maintain client billing records
• Generate monthly homeowner Billing Statements
• Enter and maintain homeowner ACH information.
• Process, transmit and balance daily / monthly ACH payment files to bank.
• Process daily lockbox payment files
• Process ACH Payment exceptions with homeowners

Accounts Receivable:

• Process late charges, prelien letters and liens for delinquent accounts
• Assist in processing intent to foreclose and attorney packages.
• Answer emails and phone calls from Board Members, Community Association Managers, Attorneys, and Homeowners for collections matters
• Process foreclosures by sending information to the applicable parties.
• Follow-up with collection attorneys on all pending matters (requests, complaints, etc.)
• Process approvals and denials of all requests based on client decisions.
• File creditors’ claims with the court as needed.
• Meet with the Community Manager before a board meeting to assist with any matters relating to collections.
• Process requests from Collection Attorneys, Community Association Managers, and Homeowners
• Process collections reports as requested by the manager for client meetings
• Review and code collection attorney invoices

Knowledge, Skills and Experience

• HOA (property management) experience preferred but not required
• Excellent communication skills (both written & verbal)
• Strong attention to detail
• Customer service driven
• Strong organizational, customer service, and time management skills
• Critical thinking and problem solving skills.
• Proficient in Microsoft Office Suite

Benefits

Medical, Dental, Life Insurance, 401K, paid vacation, paid sick leave, paid holidays plus birthday off, incentive programs, business casual environment and a lot of company functions!