Collections Specialist

Pender & Coward, P.C.; Virginia Beach (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonus

Health/dental/vision insurance

401(k)

HSA/FSA

Paid Time Off

Holiday Pay

Training & development

Job summary

Pender & Coward, P.C. is seeking a Senior Collections Specialist to lead HOA collections, ensuring past due amounts are recovered and current balances do not age. You will manage portfolios for multiple clients and serve as the primary contact on account matters.

This on-site role in Virginia Beach requires 2+ years in high-volume collections, strong communication, and proficiency with Microsoft Office and Totality Collector (T6). Join a collaborative, detail-oriented team.

Qualifications

• 2+ years in high-volume collections management, preferably HOAs
• Oversee intake, cataloging, documentation, and performance of collections portfolios for multiple clients
• Self-motivated, detail-oriented, and highly organized with the ability to multi-task
• Polite, confident, and excellent communication skills both verbal and written
• Capability to work in a fast-paced, team-oriented office environment
• High level of proficiency with Microsoft Office (Outlook, Word, Excel)
• Ability to learn Totality Collector (T6)
• Ability to work full-time, on-site in Virginia Beach, VA

Responsibilities

• Monitor, maintain and manage collections using in-house software
• Perform detailed and accurate data entry
• Prepare billing invoices and periodic status reports for clients
• Maintain internal and external communications
• Responsible for HOA collections to ensure all past due amounts are collected while preventing the aging of current balances
• Responsible for client communications (including payment, refunds and statements) to ensure all client portfolios are in compliance with established payment policies and terms
• Reviews of all client AR balances periodically to ensure billing/invoice and payment accuracy
• Serve as main contact on all accounting aspects of the client’s accounts

Skills

Collections management

Communication

Multitasking

Office software

Totality Collector (T6)

Team player

Attention to detail

Tools

Totality Collector (T6)

Job description

Description

Pender & Coward, P.C. seeks a motivated and detail-oriented Senior Collections Specialist to lead HOA collections, ensuring all past due amounts are recovered while preventing the aging of current balances. You will manage portfolios for multiple clients, serve as primary point of contact on account matters, and deliver timely, accurate updates.

Responsibilities

• Monitor, maintain and manage collections using in-house software
• Perform detailed and accurate data entry
• Prepare billing invoices and periodic status reports for clients
• Maintain internal and external communications
• Responsible for HOA collections to ensure all past due amounts are collected while preventing the aging of current balances.
• Responsible for client communications (including payment, refunds and statements) to ensure all client portfolios are in compliance with established payment policies and terms.
• Reviews of all client AR balances periodically to ensure billing/invoice and payment accuracy
• Serve as main contact on all accounting aspects of the client’s accounts

Requirements

• 2+ year(s) experience in high volume collections management with a preferred specialization in homeowner’s associations.
• Ability to oversee the intake, cataloging, documentation, and performance of collections portfolios for multiple clients.
• Self-motivated, detail-oriented, and highly organized with the ability to multi-task.
• Polite, confident, and excellent communication skills both verbal and written.
• Capability to work in a fast-paced, team-oriented office environment.
• High level of proficiency with Microsoft Office (i.e., Outlook, Word, Excel).
• Ability to learn new software, including Totality Collector (T6).
• Ability to work full-time, on-site in Virginia Beach, VA

Benefits

• Eligible for performance-based bonus after first year
• Employee Benefits: health/dental/vision, 401(k), HSA/FSA, Paid Time Off and Holiday Pay
• Training & development
• Competitive pay rate with opportunity to learn and grow