Accounts Receivable Specialist

Ottobock SE & Co. KGaA; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Vision insurance

Health savings accounts

Flexible spending account options

Company-paid life insurance

Paid time off

Company holidays

Floating holidays

100% company-paid disability

Job summary

Ottobock SE & Co. KGaA is seeking an Accounts Receivable Specialist in Austin, Texas. This role requires ensuring accurate payment for services through effective claims processing and customer interactions. Candidates must have at least 1 year of experience in medical billing, a high school diploma, and proficiency in Microsoft Office. Duties include contacting insurance payors about claims, assisting patients with outstanding balances, and daily task processing from the billing system. The position offers a work schedule from 8 AM to 5 PM Eastern Time and may be remote.

Qualifications

• Minimum 1 year experience in medical billing, collections, and accounts receivable.
• Experience with Medicare, Medicaid, and commercial insurance requirements.
• Prior remote work experience preferred.

Responsibilities

• Contact insurance payors regarding outstanding claims.
• Assist patients with payment plans and financial hardships.
• Review denied claims and determine next steps.
• Daily processing of tasks from billing software.

Skills

Medical billing experience

Insurance claims processing

Strong problem-solving skills

Effective communication

Time management skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At Ottobock.care, we are the result of a collaboration between specialized orthotic and prosthetic clinics, each with its own unique legacy and expertise. Our global reach unites clinicians and clinics from across the world, bound by a shared commitment to delivering exceptional orthotic and prosthetic solutions.

When you join Ottobock.care, you’ll help create the structure that supports scalable, patient-centered growth. We are looking for an Accounts Receivable Specialist to ensure services are paid by the insurance payor. This includes working correspondence, appeals, and denials. (Required work schedule 8AM-5PM Eastern Time Zone).

Duties & Responsibilities

• Contact insurance payors by telephone or online regarding non-payment or short payment on outstanding claims
• Contact patient on outstanding balances, assist with payment plans and financial hardships
• Review denied claims and determine next level of action
• Resubmit corrected claims to payors for reprocessing
• Respond to insurance payor correspondence
• Work AR aging reports for payors and patients
• Print and mail claim forms to insurance payors as needed
• Submit write-offs, adjustments, and refunds
• Daily processing of tasks assigned directly to you from the billing software system
• Work accounts promptly to ensure claims are processed appropriately
• Provide exceptional customer service to all internal and external customers
• Remain conscious of all policy changes and denial trends implemented by insurance payors
• Meets work standards by following production and productivity quality standards
• Perform other duties as assigned

Qualifications

• Minimum 1 year of experience in medical billing, collections, and accounts receivable
• Experience with claims processing and insurance payer requirements (Medicare, Medicaid, commercial)
• High school diploma or equivalent required
• Prior remote work experience preferred
• Availability to work 8:00 AM – 5:00 PM Eastern Time
• Strong problem-solving and analytical skills
• Effective verbal and written communication
• Ability to work independently and collaboratively
• Detail-oriented with a focus on accuracy and quality
• Strong time management and productivity skills
• Adaptable in a fast-paced, changing environment
• Reliable, accountable, and able to meet deadlines
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability