Patient AR Collections Specialist

Olympic Sports & Spine; Tacoma (WA); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Matching 401(k)

Health Insurance

Dental and Vision Insurance

Advancement opportunities

Company-wide celebrations and events

Descripción de la vacante

Olympic Sports & Spine is seeking a Patient Accounts Receivable Collections Specialist to manage outstanding patient A/R, mail statements, and handle collection letters. The role requires setting up payment plans, posting payments, and maintaining HIPAA-compliant processes.

Ideal candidates have medical billing experience, strong MS Office skills, and familiarity with billing software. This on-site role supports efficient hospital-clinics operations.

Formación

• Knowledge of medical billing/collection practices.
• Knowledge of computer programs.
• Proficient with MS Office (Word, Excel, Outlook) and experience with multiple billing software systems.
• Knowledge of business office procedures.
• Knowledge of basic medical coding and third-party operating procedures.

Responsabilidades

• Work all outstanding patient A/R.
• Send patient statements and collection letters.
• Make follow-up calls to patients.
• Set up payment arrangements.
• Post patient payments to the practice management system.
• Balance batches and run transaction reports.
• Record batch totals on payment receipt spreadsheet.
• Post high volume transactions accurately.
• Determine patient responsibility and identify over-payments.

Conocimientos

Medical billing knowledge

MS Office proficiency

Billing software experience

HIPAA compliance

Telephone etiquette

Educación

High School Diploma or equivalent

Herramientas

Billing software

Computer skills

Descripción del empleo

Patient Accounts Receivable Collections Specialist

At Olympic Sports & Spine (OSS), we promote a quality work setting, and we are known for our fun and energetic work environment and for valuing our employees. Our clinics and offices are fun; and full of supportive colleagues who all share an interest in creating the best possible place to work. Learn more at www.osstherapy.com.

Position Summary

The AR Collections Specialist is responsible for working all outstanding patient A/R accounts; processing and mailing patient statements and collection letters, setting up patient payment arrangements, posting patient payments and answering patient billing questions

Summary Of Duties

• Work all outstanding patient A/R
• Send patient statements and collection letters
• Make follow up phone calls to patients
• Set up payment arrangements
• Post patient payments to practice management system
• Balances batches and runs transaction reports
• Records batch totals on payment receipt spreadsheet
• Able to post high volume transactions consistently and accurately
• Calculate the precise patient responsibility portioned to be billed
• Identify over-payments and process refunds and recoups to both insurance companies and patients
• Respond to patient billing questions timely
• Secure patients' demographics and medical information by using great discretion and ensuring all procedures are in sync with HIPAA compliance and regulation.
• Maintains professional knowledge regarding medical billing and coding procedures, insurance carriers, federal programs, etc.
• Performs other duties as needed
• Participates in educational activities and attends monthly staff meetings.

Knowledge, Skills, And Abilities

• Knowledge of medical billing/collection practices.
• Knowledge of computer programs.
• Be proficient with MS Office (Word, Excel, Outlook) and have experience working in multiple billing software systems.
• Knowledge of business office procedures.
• Knowledge of basic medical coding and third-party operating procedures and practices.
• Ability to operate a computer and basic office equipment.
• Ability to operate a multi-line telephone system.
• Skill in answering a telephone in a pleasant and helpful manner.
• Ability to read, understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, employees and the public.
• Must be well organized and detail-oriented.

REQUIRED EXPERIENCE

Minimum High School graduation or equivalent AND three years of experience in a medical billing position related to patient collections OR Equivalent education/experience.

Benefits

Check out our benefits page for more information about our Benefits and Rewards.

• https://www.osstherapy.com/employee-benefits
• Matching 401(k)
• Health Insurance
• Dental and Vision Insurance
• Advancement opportunities
• Company-wide celebrations and events!

Schedule

• Monday - Friday (no weekends) from 8 am to 5 pm.

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