Accounts Receivable Specialist

Raymond Corp.; Addison (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The Raymond Corporation in Addison, Texas is seeking an Accounts Receivable Specialist to professionally collect payments from business customers and maintain customer relations.

You will manage high-volume collection activity, respond to inquiries about unpaid invoices, process adjustments and refunds, and work to reduce delinquency while ensuring accuracy and strong service to both internal and external customers.

Qualifications

• Two or more years of experience in high-volume corporate collections.
• Knowledge of billing and collections SOPs and best practices.
• High school or equivalent required; some college preferred.

Responsibilities

• Business-to-business collection calls and/or correspondence in a fast-paced department.
• Provide customer service regarding collection of unpaid invoices, refunds, adjustments, and discrepancies.
• Monitor and maintain assigned accounts.
• Reduce delinquency for assigned accounts.
• Handle high-volume emails and calls.
• Resolve disputes about payments.
• Provide excellent service to internal and external customers.

Skills

High-volume collections

Billing SOPs

Customer service

Attention to detail

Time management

Phone skills

Written and verbal communication

Education

High school diploma or equivalent

Some college preferred

Job description

15870 Midway Road, Addison , Texas 75001-0797 , United States

Full-time/Part-time

Full-time

Job Description

Malin is looking for an Accounts Receivable Specialist to work with our customers in a professional and customer-friendly manner to obtain payments for open receivables. The successful person in this role will be personable, energetic, a problem-solver, and methodical in their attention to detail. We are looking for career-minded professionals that can carry out Malin’s values.

Essential Functions:

• Business-to-business collection calls and/or correspondence in fast-paced goal-oriented collections department.
• Providing customer service regarding collection of unpaid invoices, processing customer refunds, process and review account adjustments, resolve customer discrepancies.
• Responsible for monitoring and maintaining assigned accounts.
• Accountable for reducing delinquency for assigned accounts.
• High volume e-mails and phone calls
• Resolve customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent and considerate customer service to internal and external customers

Additional Job Functions:

• Enlist the efforts of management when necessary to accelerate the collection process.
• Must communicate and follow-up effectively regarding customer accounts on a timely basis
• Establish and maintain effective and cooperative working relationships with internal and external customers.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept
• Participating in team planning meetings
• Meet defined department goals and activity metrics

Qualifications and Requirements:

• Two or more years of experience in high volume corporate collections
• Knowledge of billing and collections standard operating procedures and best practices
• High school or equivalent required. Some college preferred

General:

• Self-starter with the ability to work independently in a dynamic, fast-paced environment
• Strong attention to detail
• Excellent time management and phone skills
• Ability to prioritize and manage various tasks
• Strong written and verbal communication skills
• Strong email and computer skills
• Stable and successful career background
• Strong and ethical performance history

Language and communication skills:

• Abilit to read and interest customer communications and common documents
• Abilit to respond to inquiries from internal and external customers

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The Raymond Corporation is an E-Verify Employer.