Accounts Receivable Specialist

Malin; Addison (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Malin is seeking an Accounts Receivable Specialist to professionally handle customer interactions and collect payments on open receivables. The ideal candidate will be personable, energetic, a problem-solver, and detail-oriented, aligning with Malin's values.

The role focuses on B2B collections, maintaining accounts, resolving discrepancies, and delivering excellent customer service across high-volume communications.

Qualifications

• Two or more years of experience in high volume corporate collections.
• Knowledge of billing and collections standard operating procedures and best practices.
• High school diploma or equivalent; some college preferred.

Responsibilities

• Perform B2B collection calls and correspondence in a fast-paced collections environment.
• Provide customer service on collection of unpaid invoices, refunds, and account adjustments.
• Monitor and maintain assigned accounts and reduce delinquency.
• Handle high-volume emails and phone calls.
• Resolve disputes related to outstanding balances.
• Support internal/external customers with service excellence.

Skills

Collections experience

SOPs knowledge

Communication skills

Education

High school diploma or equivalent

Some college preferred

Job description

Malin is looking for an Accounts Receivable Specialist to work with our customers in a professional and customer-friendly manner to obtain payments for open receivables. The successful person in this role will be personable, energetic, a problem-solver, and methodical in their attention to detail. We are looking for career-minded professionals that can carry out Malin's values.

Essential Functions:

• Business-to-business collection calls and/or correspondence in fast-paced goal-oriented collections department.
• Providing customer service regarding collection of unpaid invoices, processing customer refunds, process and review account adjustments, resolve customer discrepancies.
• Responsible for monitoring and maintaining assigned accounts.
• Accountable for reducing delinquency for assigned accounts.
• High volume e-mails and phone calls
• Resolve customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent and considerate customer service to internal and external customers

Additional Job Functions:

• Enlist the efforts of management when necessary to accelerate the collection process.
• Must communicate and follow-up effectively regarding customer accounts on a timely basis
• Establish and maintain effective and cooperative working relationships with internal and external customers.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept
• Participating in team planning meetings
• Meet defined department goals and activity metrics

Qualifications and Requirements:

• Two or more years of experience in high volume corporate collections
• Knowledge of billing and collections standard operating procedures and best practices
• High school or equivalent required. Some college preferred

General:

• Self-starter with the ability to work independently in a dynamic, fast-paced environment
• Strong attention to detail
• Excellent time management and phone skills
• Ability to prioritize and manage various tasks
• Strong written and verbal communication skills
• Strong email and computer skills
• Stable and successful career background
• Strong and ethical performance history

Language and communication skills:

• Abilit to read and interest customer communications and common documents
• Abilit to respond to inquiries from internal and external customers

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [phone].