Accounts Receivable Representative

CTC; Winston-Salem (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

CTC in Winston-Salem is hiring an Accounting Clerk to support AR operations, communicate with customers, and maintain account records. The role requires meticulous attention to detail and strong written and verbal communication, with proficiency in Microsoft Office and AR systems.

You will handle master data updates, follow up on customer requests, and work within internal systems to track tickets, escalations, and collections activities.

Qualifications

• Experience in AR and accounting operations with customer focus.
• Strong data accuracy and documentation skills.
• Proficiency in AR systems and ticketing workflows.

Responsibilities

• Contact customers in sold-to hierarchies to discuss needed changes.
• Notate accounts in High Radius and send follow-up emails.
• Perform skip tracing for incomplete contact data.
• Create High Radius tasks for customer requests and collections follow-up.
• Open Snow tickets for master data changes and track resolutions.
• Escalate unresolved tickets and monitor ongoing communications.
• Maintain detailed records and document interactions with customers.

Skills

AR

Accounting Ops

Customer Accounts

Collections

Master Data Maintenance

Record Documentation

Ticket Escalation

Communication

Tools

High Radius

Snow Ticketing System

MPV

Microsoft Excel

Microsoft Office Suite

Microsoft Word

Job description

Job Description

Job Description

** Schedule: Monday to Friday 8AM to 5PM**

** Accounting Clerk - Job Summary**

The Accounting Clerk will support Accounts Receivable (AR) operations by communicating with customers, maintaining account records, managing follow-up activities, assisting with master data updates, and tracking customer requests through internal systems. This role requires strong attention to detail, excellent verbal and written communication skills, proficiency in Microsoft Office applications, and a minimum of 4 years of AR/accounting experience.

** Key Responsibilities**

• Contact customers signing in at sold-to to discuss hierarchy while explaining needed changes and why.
• Notate accounts in High Radius with communication and send follow-up emails.
• Skip tracing for bad or missing contact data.
• Open Snow tickets to request any required master data changes.
• Create High Radius tasks for customer requests/collections follow-up requests.
• Follow up on unresolved tickets for escalation.
• Track communications for follow-ups.
• Impersonate at user level and account level in MPV.
• Maintain a high level of attention to detail.
• Communicate effectively with customers and internal partners, both verbally and in writing.

** Required Skills**

** Accounting & AR Skills**

• Accounts Receivable (AR)
• Accounting Operations
• Customer Account Management
• Collections Follow-Up
• Master Data Maintenance
• Record Documentation
• Ticket Management & Escalation Tracking

** Technical Skills**

• Microsoft Excel
• Microsoft Office Suite
• Microsoft Word
• High Radius
• Snow Ticketing System
• MPV (User and Account Level Impersonation)

** Soft Skills**

• Excellent Verbal Communication
• Excellent Written Communication
• Customer Service Skills
• Telephone Skills
• Attention to Detail
• Organization and Follow-Up Management
• Problem Solving

** Nice to Have**

• Imaging Software experience.

Company Description

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).

Company Description

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always be community (CTC).