Accounts Receivable Manager

Windsor Management Corporation; San Francisco (CA); Hybrid; USD 90,000 - 125,000; Full time

Job summary

Windsor Management Corporation is seeking an Accounts Receivable Manager to oversee invoicing and billing functions for tenants in the San Francisco Bay Area. This remote full-time position requires strong organizational and interpersonal skills, with a focus on ensuring timely payments and resolving disputes. Join a company that values its employees and invests in their growth.

Benefits

15-20 days vacation PTO

401(k) plan with company matching

Medical, Dental, and Vision coverage

Qualifications

• Experience in managing commercial leases and CAM reconciliations.
• Ability to handle multiple projects concurrently.
• Track record of successful tenant communication and billing inquiries.

Responsibilities

• Ensure timely distribution of invoices according to lease agreements.
• Monitor accounts receivable aging and resolve disputes.
• Serve as main contact for tenants regarding billing inquiries.

Skills

Organization

Interpersonal skills

Empathy

Negotiation

Tools

Yardi Voyager

Microsoft Office

Job description

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This range is provided by Windsor Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $125,000.00/yr

Direct message the job poster from Windsor Management

Accounts Receivable (AR) Manager - Remote

The compensation for this role is commensurate with the cost of living of the San Francisco Bay Area. The compensation will be adjusted to reflect the standard of living of the applicant's location.

An Ideal Candidate

• Commercial leases are a puzzle to be solved. On the front end of a negotiation, as well as after execution.
• You understand both the mechanics and nuances of CAM reconciliations.
• You love task completion and competition. Getting accounts receivable to $0 is something you can win.
• You are proactive and enjoy talking with people. Both coordinating within the team and externally are enjoyable.
• You enjoy winning people over and also know when to leverage the letter of the lease.
• Negotiation is fluid for you. With every interaction, we are creating impressions.
• Understanding the tenant’s business and ability to pay, coordinating across vendors, and getting to the best solution for the building owners – our clients – is a challenge that excites you.

About Windsor

At our core, we are our people. Our mission is to be the premier company for a commercial property management career. We want talented teammates with whom we can work and win together. We do constant training, both structured and informal, to always make ourselves better. We strike the balance on speed and accuracy, owning our work through responsibility and delegation versus collaboratively relying on each other as a high trust team, and solidifying procedures and establishing new ones. We know employees may leave our company over time, but we want to create an environment so amazing that it never crosses your mind. But if you do leave, we want you to know the value of the skills and development gained at Windsor so you can continue to thrive. With the best people both doing our own work and chipping in to make Windsor and each other better, Windsor can continue to thrive and grow, which creates more opportunities for everyone to develop.

Our Service

In an ideal world, tenants would pay their rent on time, buildings would never have any issues, and the building owners could ride off into the sunset. The world isn’t ideal. Rents are late. Things break. Help is needed. That is where we step in. Windsor provides a white glove service so owners can still ride off into the sunset.

Windsor Growth

Our reputation drives our growth. Our growth has been 100% word of mouth referrals from happy clients and vendors. It is a testament to our collective, quality output and a testament to the staff we hire. Windsor was recognized in the Top 100 Fastest Growing Companies in the Bay Area in 2024, 2023 and 2022.

What Success Looks Like for You

We do not manage to KPIs. Instead, we lead through communication and trust. Collectively the team knows who they can go to with questions. They know who always delivers. They know who can solve the hardest, trickiest problems. That is how we define success.

Day to Day Responsibilities

Billing & Invoicing

• Ensure timely distribution of monthly rent and operating expense invoices in accordance with lease agreements.
• Process ledger reconciliations and adjustments as needed.
• Generate and oversee the utility bill back process.

Collections & Cash Application

• Monitor accounts receivable aging and follow up on past-due accounts to ensure timely payments.
• Work with portfolio managers and tenants to resolve billing disputes and discrepancies.
• Process tenant payments and apply them to the appropriate accounts in the portfolio management system.
• Collect and review tenant financials and provide recommendations to portfolio managers on the ability to pay.
• Escalate delinquent accounts to portfolio managers and work with the portfolio manager to negotiate a payment plan.
• Generate AR reports, tenant ledgers, and delinquency summaries for management review.

Tenant & Internal Communication

• Serve as the main point of contact for tenants regarding billing inquiries, including explanation of charges, common area maintenance calculations, and lease terms.
• Work closely with the portfolio management and leasing teams to ensure seamless AR operations.
• Provide support during audits and financial reporting processes.
• Perform monthly reconciliations of AR accounts and ensure accuracy in financial records.
• Generate AR reports, tenant ledgers, and delinquency summaries for management review.
• Assist with annual CAM and real estate tax reconciliations.

The above is not a comprehensive list, and other duties may be assigned.

Tangible Background Skills Needed

• Adept at maintaining organization, self-driven, and proficient in meeting deadlines.
• Demonstrated track record of effectively managing multiple projects concurrently
• Commercial lease knowledge.
• Possess great interpersonal skills and empathy, and exhibit a high degree of professionalism and teamwork.
• Detailed knowledge of commercial leases and common area maintenance calculations.
• Ability to handle a large volume of tasks simultaneously.
• Resiliency and the ability to refocus when interrupted.
• Exceptional organizational abilities to track ongoing tasks.
• Yardi Voyager experience preferred.
• Strong working knowledge of Microsoft Office, including Excel, Word, and Outlook.

At Windsor, we are committed to the well-being of our staff.

• Federal Holidays: We observe the 11 Federal Holidays and close our office.
• Vacation PTO: There are 15 earned days of vacation PTO in your first year, stepping up to 20 days thereafter.
• Sick PTO: We have a standard 5 days of sick PTO.
• Windsor Days PTO: Between the Federal Holidays, Vacation PTO, and Sick Days, you will have 31 guaranteed days of vacation per year for your first year, increasing to 36 days in your second year. This does not include Windsor days. We may also observe Windsor days, which are days we close the office early. For example, a half day on the day before Thanksgiving, a half day on Christmas Eve, a half day on New Year’s Eve, etc. However, Windsor Days are not guaranteed to be offered on an annual basis. The offering of Windsor Days depends on the needs of the business!
• Medical Coverage: We offer a Kaiser HMO Plan and a Blue Shield PPO Plan.
• Vision and Dental: Our Vision and Dental is through Ameritas.
• Long Term Disability: Benefit Amount: 60% of pre-disability monthly earnings up to $10,000 per month.
• 401k Plan: We offer a 401k plan with company matching via Guideline. Your contributions vest immediately, and Windsor will match 100% of the first 3% of your salary and 50% of the next 2% of your salary (so if you contribute 5%, Windsor matches 4% of your salary).
• HRA Plan: Those who enroll in our Medical plan will get their first $4,000 (if participating as an individual), or first $8,000 (if participating as a family), covered by Windsor.
• FSA Dependent: We offer an FSA Dependent care that you can choose to participate in up to the federal maximum.
• FSA Medical: We offer an FSA Medical care that you can choose to participate in up to the federal maximum.
• Life Insurance: Employer-sponsored life and LTD plans are available, including a level with guaranteed coverage. You pay the premiums if you participate, but it is done on a pre-tax basis.
• Benefits Consultant: We are partnered with Cavignac, so our team has a Benefits advisor!

Other Fun Facts About Windsor Management

• We care A LOT about investing in our teams! We were recently recognized as a Great Place to Work Nov 2024 – Nov 2025!
• We’re growing! We won the Top 100 Fastest Growing San Francisco Businesses by the SF Times in 2022, 2023, and 2024.
• We're on the honor roll! Due to our growth over the last three years, we are now recognized in the San Francisco Business Times’ Honor Roll!
• Our growth has been organic! We have grown 100 percent through word of mouth! We invest in our team so they can then invest in our clients! Happy clients have referred other happy clients!
• We are female-founded and owned! For the last three years (2022, 2023, 2024), the San Francisco Business Times has recognized us as one of the Top 100 Female-Owned San Francisco Businesses.
• We train our team! We believe that the success of our team depends on the education and resources we give our team, so we train as a company monthly!
• We give back to our communities! We have volunteer events that we participate in as a team!

Note to Third-Party Agencies

We request that third-party agencies refrain from contacting us regarding this job posting. We are managing the recruitment process internally and will not be considering applications or services from external agencies. Thank you for respecting our recruitment process.

The compensation for this role is commensurate with the cost of living in the Bay Area. The compensation will be adjusted to reflect the standard of living in the applicant's location. This compensation will also be adjusted to skill level and expertise.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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