Accounts Receivable Manager

Pacific West Site Services, Inc.; Sacramento (CA); On-site; USD 110,000 - 121,000; Full time

Job summary

Pacific West Site Services, Inc. is seeking an Accounts Receivable Manager to support the Director of Revenue Cycle with day-to-day AR operations.

You will lead the AR team, collaborate with Billing, Collections, and Cash Applications, and ensure accurate and timely processing of customer accounts. The role requires a Bachelor’s degree and 5+ years in Revenue Cycle management with 2+ years of people leadership.

Qualifications

• Bachelor's degree in business, accounting, finance, or a related field is required.
• Minimum of five (5) years of progressive Revenue Cycle management experience in Billing, Collections, Cash Applications.
• At least two (2) years of direct people management experience, with demonstrated success leading teams.

Responsibilities

• Assist the Director of Revenue Cycle with the daily oversight and management of Accounts Receivable operations.
• Provide leadership and support to the Billing Manager, Collections Manager, and AR team to ensure departmental objectives are achieved.
• Monitor billing, collections, and cash application activities to ensure accuracy, timeliness, and compliance with company procedures.
• Serve as an escalation point for complex customer account issues, payment disputes, billing discrepancies, and collection challenges.
• Review AR aging, collection performance, and unbilled revenue trends, identifying risks and recommending corrective actions.
• Develop a functional understanding of cash application processes and provide support for payment research, unapplied cash resolution, and reconciliation activities.
• Assist with employee coaching, training, performance management, and development to promote a high-performing and accountable team culture.
• Ensure adherence to departmental SOPs, internal controls, and revenue cycle processes while identifying opportunities for operational improvement.
• Act as a backup resource for departmental leadership and support business continuity by maintaining knowledge across Billing, Collections, and Cash Applications functions.
• Provides day-to-day leadership and oversight of the Revenue Cycle team, including Billing, Collections, and Cash Applications functions.
• Serves as the primary backup to department management and assumes operational leadership responsibilities in the Director's absence.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Education

Bachelor's degree in Business/Accounting/Finance

Tools

Excel

ERP systems

Accounts Receivable software

Job description

Title: Accounts Receivable Manager

NOW HIRING: Accounts Receivable Manager

Compensation: $109,937-$120,507.00 per year

Job Overview

The AR Manager supports the Director of Revenue Cycle in the day-to-day management of Accounts Receivable operations. This position works closely with the Billing Manager, Collections Manager, and Cash Applications team to ensure departmental goals are achieved, processes are followed, and customer accounts are managed accurately and efficiently. The role serves as a leadership resource for the AR team and assists with escalations, reporting, training, and operational oversight.

Roles & Responsibilities

• Assist the Director of Revenue Cycle with the daily oversight and management of Accounts Receivable operations.
• Provide leadership and support to the Billing Manager, Collections Manager, and AR team to ensure departmental objectives are achieved.
• Monitor billing, collections, and cash application activities to ensure accuracy, timeliness, and compliance with company procedures.
• Serve as an escalation point for complex customer account issues, payment disputes, billing discrepancies, and collection challenges.
• Review AR aging, collection performance, and unbilled revenue trends, identifying risks and recommending corrective actions.
• Develop a functional understanding of cash application processes and provide support for payment research, unapplied cash resolution, and reconciliation activities.
• Assist with employee coaching, training, performance management, and development to promote a high-performing and accountable team culture.
• Ensure adherence to departmental SOPs, internal controls, and revenue cycle processes while identifying opportunities for operational improvement.
• Act as a backup resource for departmental leadership and support business continuity by maintaining knowledge across Billing, Collections, and Cash Applications functions.
• Provides day-to-day leadership and oversight of the Revenue Cycle team, including Billing, Collections, and Cash Applications functions.
• Serves as the primary backup to department management and assumes operational leadership responsibilities in the Director's absence.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/or Experience

Bachelor's degree in business, Accounting, Finance, or a related field is preferred. A minimum of five (5) years of progressive Revenue Cycle management experience in Billing, Collections, Cash Applications. Candidates must also have at least two (2) years of direct people management experience, with demonstrated success leading teams, developing employees, and driving performance results.

Certificates, Licenses, Registrations

A valid driver's license may be required for this position based on business needs. Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements.

Knowledge, Skills, and Abilities

• Strong knowledge of Revenue Cycle operations, including Billing, Collections, Cash Applications, Accounts Receivable management, and dispute resolution.
• Proven leadership and management experience with the ability to coach, develop, motivate, and hold team members accountable.
• Ability to build positive working relationships and foster a collaborative, team-oriented culture that aligns with department values.
• Strong communication and interpersonal skills with the ability to work effectively with employees, management, customers, and cross-functional partners.
• Demonstrated ability to prioritize competing responsibilities, manage deadlines, and make sound operational decisions.
• Strong analytical and problem-solving skills with the ability to identify risks and implement effective solutions.
• Proficiency in Microsoft Office applications, particularly Excel, and experience with ERP and Accounts Receivable systems.
• Ability to support the Director of Revenue Cycle by providing operational leadership and ensuring business continuity in their absence.
• Strong leadership presence, emotional intelligence, and management style that complements and supports the existing team structure and culture.

Supervisory Responsibilities

Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly