Accounts Receivable & Customer Solutions Specialist

Southern Trust Insurance Company; Macon (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Southern Trust Insurance Company in Macon, GA is seeking an Accounts Receivable Specialist to handle agent and insured inquiries, post payments, and maintain billing changes with accuracy and courtesy. This role requires strong Excel skills, high attention to detail, and the ability to communicate clearly with internal teams and customers while upholding confidentiality.

Experience in a call center environment is a plus, and the position offers comprehensive benefits and a path for professional

Qualifications

• High school degree or equivalent
• 1+ years of experience in accounts receivable or equivalent
• Computer skills-typing, Excel
• Exemplary customer service skills
• Ability to maintain confidentiality
• Experience in call center environment preferred
• Excellent communication skills (verbal and written)
• Adept at problem solving
• Ability to maintain a high level of accuracy
• Knowledge of Property and Casualty Insurance Preferred
• Knowledge of accounting (i.e. bank reconciliations, general ledger) Preferred

Responsibilities

• Post daily checks and payments to insured’s accounts
• Deposit payments to bank and record deposits
• Handle a high volume of customer service phone calls
• Research unusual payments or payments received without remittance
• File maintenance on insured accounts: update billing plans, record items & adjust for manual changes in all systems
• Process insufficient funds and notify agents/insureds
• Process refunds and analyze accounts for validity of refund
• Perform all other duties as assigned

Skills

Customer service

Communication

Problem solving

Confidentiality

Attention to detail

Education

High school diploma or equivalent

Tools

Excel

Job description

Southern Trust Insurance Company in Macon, GA is seeking an Accounts Receivable Specialist to handle agent and insured inquiries, post payments, and maintain billing changes with accuracy and courtesy. This role requires strong Excel skills, high attention to detail, and the ability to communicate clearly with internal teams and customers while upholding confidentiality.

Experience in a call center environment is a plus, and the position offers comprehensive benefits and a path for professional