Accounts Receivable Specialist

Southern Trust Insurance Company; Macon (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Southern Trust Insurance Company in Macon, GA is seeking an Accounts Receivable Specialist to handle agent and insured inquiries, post payments, and maintain billing changes with accuracy and courtesy. This role requires strong Excel skills, high attention to detail, and the ability to communicate clearly with internal teams and customers while upholding confidentiality.

Experience in a call center environment is a plus, and the position offers comprehensive benefits and a path for professional

Qualifications

• High school degree or equivalent
• 1+ years of experience in accounts receivable or equivalent
• Computer skills-typing, Excel
• Exemplary customer service skills
• Ability to maintain confidentiality
• Experience in call center environment preferred
• Excellent communication skills (verbal and written)
• Adept at problem solving
• Ability to maintain a high level of accuracy
• Knowledge of Property and Casualty Insurance Preferred
• Knowledge of accounting (i.e. bank reconciliations, general ledger) Preferred

Responsibilities

• Post daily checks and payments to insured’s accounts
• Deposit payments to bank and record deposits
• Handle a high volume of customer service phone calls
• Research unusual payments or payments received without remittance
• File maintenance on insured accounts: update billing plans, record items & adjust for manual changes in all systems
• Process insufficient funds and notify agents/insureds
• Process refunds and analyze accounts for validity of refund
• Perform all other duties as assigned

Skills

Customer service

Communication

Problem solving

Confidentiality

Attention to detail

Education

High school diploma or equivalent

Tools

Excel

Job description

Summary

Under the direction of the Accounts Receivable Manager, the Accounts Receivable Specialist is primarily responsible for handling customer service calls from agents and insureds regarding accounts with pleasant, timely responses. The position also updates and maintains insureds’ policies for billing changes and items that affect payments owed on accounts. The position requires the individual to use analytical skills to research problems and effectively communicate the problem and/or solution to internal and/or external customers.

Description

Summary

Under the direction of the Accounts Receivable Manager, the Accounts Receivable Specialist is primarily responsible for handling customer service calls from agents and insureds regarding accounts with pleasant, timely responses. The position also updates and maintains insureds’ policies for billing changes and items that affect payments owed on accounts. The position requires the individual to use analytical skills to research problems and effectively communicate the problem and/or solution to internal and/or external customers.

Essential Functions

• Post daily checks and payments to insured’s accounts
• Deposit payments to bank and record deposits
• Handle a high volume of customer service phone calls
• Research unusual payments or payments received without remittance
• File maintenance on insured accounts: update billing plans, record items & adjust for manual changes in all systems
• Process insufficient funds and notify agents/insureds
• Process refunds and analyze accounts for validity of refund
• Perform all other duties as assigned

Compensation

• Commensurate with experience
• Performance-based incentives

Benefits Package

• 401(k) company match up to 6% eligible upon hire
• Medical, dental & vision, including company paid Life insurance and long-term disability
• Health care flexible spending accounts
• Paid time off
• Parental & family leave; military leave & pay
• Employee Referral Incentive
• Career Development & Continuing Education Assistance

Physical Conditions/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee will sit for extensive periods throughout the day. The noise level in the work environment is usually moderate.

Requirements

Job Requirements, Knowledge, Skills and Abilities

• High school degree or equivalent
• 1+ years of experience in accounts receivable or equivalent
• Computer skills-typing, Excel
• Exemplary customer service skills
• Ability to maintain confidentiality
• Experience in call center environment preferred
• Excellent communication skills (verbal and written)
• Adept at problem solving
• Ability to maintain a high level of accuracy
• Knowledge of Property and Casualty Insurance Preferred
• Knowledge of accounting (i.e. bank reconciliations, general ledger) Preferred