Accounts Receivable Specialist: Payments Pro

Southern Trust Insurance Compa; Macon (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Southern Trust Insurance Compa in Georgia seeks an Accounts Receivable Specialist to handle agent/insured inquiries with timely, courteous responses and to maintain billing changes on insured accounts. The role requires analytical problem solving and clear communication with internal and external customers.

You will post payments, deposit funds, research unusual transactions, update billing plans, and assist with refunds while adhering to confidentiality and accuracy.

Qualifications

• High school degree or equivalent.
• 1+ years of experience in accounts receivable or equivalent.
• Computer skills - typing, Excel.
• Exemplary customer service skills.
• Ability to maintain confidentiality.
• Experience in call center environment preferred.
• Knowledge of Property and Casualty Insurance preferred.
• Knowledge of accounting (bank reconciliations, general ledger) preferred.

Responsibilities

• Post daily checks and payments to insured accounts.
• Deposit payments to bank and record deposits.
• Handle a high volume of customer service calls.
• Research unusual payments or payments received without remittance.
• File maintenance on insured accounts: update billing plans, record items & adjust for manual changes in all systems.
• Process insufficient funds and notify agents/insureds.
• Process refunds and analyze accounts for validity of refund.
• Perform all other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Confidentiality

Accuracy

Call center experience

Attention to detail

Education

High school diploma or equivalent

Tools

Excel

Typing

Job description

Southern Trust Insurance Compa in Georgia seeks an Accounts Receivable Specialist to handle agent/insured inquiries with timely, courteous responses and to maintain billing changes on insured accounts. The role requires analytical problem solving and clear communication with internal and external customers.

You will post payments, deposit funds, research unusual transactions, update billing plans, and assist with refunds while adhering to confidentiality and accuracy.