Accounts Receivable Coordinator (Remote)

Access TeleCare, LLC; Northern (KY); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

100% Remote Work

Comprehensive benefits

Paid Time Off

Wellness days

Job summary

Access TeleCare is seeking an Accounts Receivable Coordinator to manage end-to-end billing and AR for assigned health systems in a 100% remote role. You will review Salesforce data, generate NetSuite invoices, and resolve customer questions and disputes.

You will collaborate with multiple teams to ensure accurate billing, timely payments, and clean documentation, while supporting month-end processes and process improvements.

Qualifications

• High school diploma or equivalent required.
• Associate degree or coursework in Accounting/Finance preferred.
• 2–4 years in accounts receivable, billing, or related field.
• Experience with Salesforce and NetSuite preferred.
• Strong Excel, analytical, and data-management skills.
• Excellent customer service and communication abilities.

Responsibilities

• Own assigned customer accounts from billing preparation through payment and resolution.
• Review, analyze, validate, and manipulate billing data in Salesforce for accurate invoicing.
• Import billing data into NetSuite and generate invoices.
• Prepare and securely distribute invoices and supporting documentation.
• Serve as primary Revenue contact for billing questions and disputes; coordinate with internal teams.
• Research and process credits, rebills, and billing adjustments with proper documentation.
• Monitor AR aging, perform collection follow-up, document payment status and commitments, escalate high-risk balances.
• Maintain accurate account records, billing docs, dispute status, and collection notes.
• Collaborate with Revenue Systems, Cash Applications, Accounting, Sales, Legal, FP&A, Operations to resolve issues.
• Support month-end close, reconciliations, audits, system testing, and process improvements.

Skills

Excel

Data analysis

Attention to detail

Communication

Organizational skills

Multi-account management

Education

High School Diploma or equivalent

Associate degree in Accounting/Finance (preferred)

Tools

Salesforce

NetSuite

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Accounts Receivable Coordinator (Remote)

US

7 days ago Requisition ID: 1454

Who We Are

Access TeleCare is the nation's largest provider of acute specialty telemedicine, with more than 2,600 telemedicine programs launched and partnerships with 1 in 5 U.S. hospitals across all 50 states. For more than 20 years, we've pioneered tech-enabled virtual care, now delivering more than 1 million patient encounters annually across specialties including behavioral health, neurology, hospitalist medicine, pulmonary and critical care, maternal-fetal medicine, infectious disease, cardiology, and nephrology. Our care reaches communities representing more than 65% of the U.S. population, many of them rural, underserved, or vulnerable. Our Telemed IQ platform enables life-saving care across multiple specialties, and we're proud to be the first acute telemedicine provider to earn and continuously maintain The Joint Commission's Gold Seal of Approval.

The Revenue / Accounts Receivable Coordinator is responsible for end-to-end billing and accounts receivable management for assigned health systems and customer accounts. This role reviews and prepares billing data in Salesforce, imports billing into NetSuite, distributes invoices and supporting documentation, resolves customer disputes, processes credits and adjustments, and manages outstanding receivables through resolution.

What You’ll Do

• Own assigned customer accounts from billing preparation through payment and resolution.
• Review, analyze, validate, and manipulate billing data in Salesforce to ensure accurate invoicing.
• Import billing information into NetSuite and generate customer invoices.
• Prepare and securely distribute invoices and required supporting documentation according to customer requirements.
• Serve as the primary Revenue contact for customer billing questions and disputes, researching issues and coordinating resolution with internal teams.
• Research and process approved credits, rebills, and billing adjustments while maintaining appropriate supporting documentation.
• Monitor AR aging, perform collection follow-up, document payment status and commitments, and **escalate** significantly aged or high-risk balances.
• Maintain accurate customer account records, billing documentation, dispute status, and collection notes.
• Partner with Revenue Systems, Cash Applications & Collections, Accounting, Client Services, Sales, Legal, FP&A, Operations, and other teams to resolve billing and payment issues.
• Support month-end close, reconciliations, audits, system testing, cross-training, and process improvement initiatives as needed.
• Other duties as assigned.

What You’ll Bring

• High school diploma or equivalent required.
• Associate degree or some college coursework in Accounting, Finance, Business, or a related field preferred, but not required.
• 2–4 years of experience in accounts receivable, billing, collections, revenue operations, or a related field preferred.
• Relevant work experience may substitute for formal education.
• Experience in accounts receivable, billing, revenue operations, accounting, or a related field.
• Salesforce and/or NetSuite experience preferred.
• Strong Excel, analytical, and data-management skills.
• Strong attention to detail and ability to research and resolve complex billing issues.
• Excellent customer service, communication, and organizational skills.
• Ability to manage multiple accounts, priorities, and deadlines independently.
• Experience with customer disputes, collections, credits, or complex billing preferred.
• Ability to thrive in a high growth, fast-paced organization
• 100% Remote based environment
• Must be able to remain in a stationary position 50% of the time
• Occasional travel for meetings and collaboration

Why Join Access TeleCare

• 100% Remote Work
• Comprehensive benefits including health, dental, vision, life, and 401(k)
• Paid Time Off, Sick Leave, and wellness days — because we value both performance and balance
• Culture of ownership, transparency, and results where the best ideas rise
• Opportunity to directly impact patient access nationwide

Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.