Accounts Receivable Coordinator II

gfs; Wyoming (MI); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Gordon Food Service seeks an Accounts Receivable Coordinator II to coordinate non-routine payment applications, apply root-cause analysis to resolve complex disputes, and develop analytical reports to support audit readiness.

In this hybrid role, you will manage dispute resolutions, assist with cash application, produce aging analyses, support month-end close, and collaborate with internal Shared Service teams and external partners to improve processes while ensuring accuracy.

Qualifications

• Two years of related experience with an Associate's Degree preferred (or four years of related experience with no degree).
• Practical knowledge of basic accounting principles (debits, credits, journal entries, GL reconciliation).
• Ability to perform root-cause trend analysis focusing on aging reports, cash flow forecasting, and KPI tracking; moderate-to-advanced Excel skills.
• Experience in auditing, resolving disputes, and ensuring compliance with revenue recognition policies.
• Strong customer service skills with ability to de-escalate high-pressure situations.
• Experience in corporate training and knowledge transfer.
• Highly organized with strong ownership and ability to work independently under tight deadlines.
• Familiarity with Shared Services processing trends and basic IT troubleshooting.

Responsibilities

• Manages dispute resolution and payment inquiries with excellent customer service.
• Performs root-cause analysis to resolve complex discrepancies for internal and external stakeholders.
• Aids in manual cash application and exception processing when automated systems are insufficient.
• Assists with customer portal integration and onboarding for electronic payments.
• Develops and distributes AR reports and aging analyses to customers and internal departments.
• Supports month-end close and audit readiness with reconciliations and documentation.

Skills

Root-cause analysis

Excel proficiency

Attention to detail

Customer service

Time management

Education

Associate's degree preferred

Tools

Excel

Office software

Job description

Position Summary

The Accounts Receivable Coordinator II coordinates non-routine payment applications and utilizes root cause analysis to resolve complex customer disputes and account discrepancies. This role may prepare comprehensive analytical reports, perform account reconciliations to ensure financial integrity and audit readiness, and drive continuous process improvements.

What you will do

• Manages and assists with dispute resolution and payment inquiries while providing excellent customer service.
• Functions as the central point of contact for specific, more complex customer activity by performing research and root cause analysis to resolve advanced discrepancies, both internally and externally.
• Contributes to manual cash application and exception processing by supporting the timely and accurate resolution of payments not handled by automated systems.
• Facilitates customer portal integration by providing assistance with account registration and navigation, ensuring a seamless transition to electronic payment.
• Develops and delivers comprehensive accounts receivable reports and aging analyses to customers, credit, and internal Shared Service Departments.
• Prepare and distribute daily/weekly/periodic reporting, ad hoc reporting tasks as needed.
• Performs daily reconciliation of bank statements to the Accounts Receivable sub-ledger, resolving variances and ensuring accurate application of customer remittances in compliance with revenue recognition policies and financial regulations.
• Assist with the closing process, including but not limited to auditing and preparing information or reports to substantiate customer account reconciliations and balances.
• Collaborates with internal and external audits by providing necessary AR documentation, reconciliations, and addressing discrepancies to ensure a smooth and compliant audit process.
• Assists in training new system users, including internal GFS employees, and may assist in training customers and provide support, ensuring they understand company policies and procedures.
• Participates in continuous improvement initiatives by analyzing processes, identifying areas for optimization, and implementing effective solutions (processes, policies, automation) to enhance efficiency and performance.
• Foster cross-departmental collaboration to identify opportunities for process optimization, implement streamlined workflows, and enhance overall organizational efficiency while ensuring alignment with company goals.
• Ensures that documents are properly organized, categorized, and indexed for easy retrieval.
• Performs other duties as assigned.

Your Work Schedule & Flexibility

Hours: Monday through Friday, 8:00 AM - 5:00 PM (Standard Business Hours).

Modern Hybrid Model: Enjoy the best of both worlds with a flexible schedule: 4 days in the office, 1 day working from home.

What you bring to the table

• Two years of related experience with an Associate's Degree preferred (or equivalent) OR four years of related experience with no degree.
• Practical knowledge of basic accounting principles (debits, credits, journal entries, and general ledger reconciliation) to support month-end closing and meet accounting deadlines.
• Ability to perform root-cause trend analysis focusing on aging reports, cash flow forecasting, and KPI tracking; moderate-to-advanced Excel and math skills required.
• Skilled in comparing, analyzing, and auditing invoices to identify non-standard discrepancies, applying critical thinking and sound judgment to assess financial risks.
• Proven ability to de-escalate high-pressure customer situations effectively while protecting the company's interests.
• Excellent customer service skills with a track record of building strong relationships with both internal teams and external partners.
• Experience in corporate training, developing new educational materials, and providing ongoing system support to facilitate knowledge transfer.
• Strong ownership of responsibilities, excellent organizational skills, and the ability to work independently under pressure to meet tight deadlines.
• Highly detail-oriented with a steadfast commitment to high-level accuracy and the ability to recognize when to elevate or clarify tasks.
• Familiarity with industry trends specific to Shared Services processing, alongside a solid comfort level with standard office technology (file organization across cloud/network drives and basic IT troubleshooting).

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate