Accounts Receivable Coordinator

Phase2 Technology; Wyoming (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Gordon Food Service is seeking an Accounts Receivable Coordinator to process customer payments and adjustments, resolve routine billing issues, and act as a primary contact for account inquiries.

The role supports audit readiness and continuous improvement within AR, coordinating with the Credit department to manage holds and EFT processes. This position offers a modern hybrid work schedule with office and remote days.

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• Basic proficiency in Excel and ability to learn ERP systems.
• Strong attention to detail and accuracy; good math skills.

Responsibilities

• Processes customer payments and adjustments and resolves routine billing issues.
• Serves as a point of contact for account inquiries and billing questions.
• Escalates complex issues and assists with payment disputes as needed.
• May assist with reports such as customer statements and aging analyses.

Skills

Attention to detail

Data entry

Communication

Customer service

Time management

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

ERP systems

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary:

The Accounts Receivable Coordinator processes customer payments and adjustments, resolves routine billing and payment disputes, and acts as a point of contact for account inquiries. This role ensures financial compliance, maintains audit-ready records, and supports continuous improvement within the Accounts Receivable function.

What you will do:

• Processes payment applications related to customer remittances (ACH, Wire, Check) that cannot be processed by rules-based automated cash application software.
• Reviews, verifies, and processes adjustments received from customers, ensuring accuracy in amounts, terms, and compliance with company revenue recognition policies.
• Assists with the resolution of payment disputes and routine customer inquiries, providing prompt and professional customer service while performing initial research to identify basic discrepancies (such as short payments or unauthorized discounts), routing them to the appropriate department, and escalating complex issues.
• May assist with generating reports such as customer statements and aging analyses
• Identifies and places specific invoices on hold in collaboration with the Credit department to implement transaction-level payment controls, ensuring the integrity of the EFT process and compliance with internal audit standards.
• Serves as a point of contact for customers and internal departments regarding billing, payment application, and account inquiries and issues.
• Maintains organized records of customer payments, remittance advice, and other financial documents for audits and internal controls.
• Ensures compliance with relevant financial regulations and company policies, including tax regulations.
• Participates in continuous improvement initiatives by analyzing processes, identifying areas for optimization, and implementing effective solutions (processes, policies, automation) to enhance efficiency and performance.
• Performs other duties as assigned.

Your Work Schedule:

• Hours: Monday through Friday, 8:00 AM - 5:00 PM (Standard Business Hours).
• Modern Hybrid Model: Enjoy the best of both worlds with a flexible schedule: 4 days in the office, 1 day working from home.

What you will bring to the table:

• 0 - 2 years of experience in an office, clerical, or data entry environment
• High School Diploma (or equivalent) required, Associate's degree preferred
• Basic proficiency in Excel and the ability to learn ERP systems
• Attention to detail & quality control, and accuracy
• Understanding of basic security protocols, such as recognizing phishing emails and protecting sensitive information.
• Basic math skills (arithmetic and simple addition/subtraction, ordering, etc).
• Communicates effectively with supervisors and team members, clarifying when needed, and consistently meets deadlines with minimal supervision.
• Customer service and relationship building with internal teams/stakeholder and external partners.
• Demonstrates accountability by taking ownership of responsibilities, maintaining organization, and addressing minor challenges independently.
• Ability to learn new software and tools as required and respond positively to changing priorities.
• Actively pursues personal development goals, embraces feedback, and demonstrates a willingness to adapt to new challenges while finding innovative solutions to problems.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words "Accommodation Request" in your subject line.

All Gordon Food Service locations are tobacco‑free.

Gordon Food Service is a drug‑free workplace and conducts pre‑employment drug tests.