ACCOUNTS RECEIVABLE COORDINATOR

WPS | Washington Professional Systems; Silver Spring (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

WPS | Washington Professional Systems in Silver Spring, MD is hiring an Accounts Receivable Coordinator to own the full collections and cash cycle. This is a collections-first role, not data-entry, and you will manage a portfolio of commercial accounts tied to AV integration projects and recurring equipment sales.

The ideal candidate will be precise, able to hold tough conversations with customers, and skilled at reconciling statements while applying cash promptly.

Qualifications

• Minimum 3 years B2B collections experience.
• Proven success reducing past-due balances and days sales outstanding.

Responsibilities

• Own end-to-end collections, with proactive outreach before due dates.
• Manage AR aging, prioritize by exposure and risk.
• Negotiate payment timelines and resolve disputes.
• Apply cash receipts and post invoices.
• Serve as main billing contact for customers.
• Prepare AR reports and identify process improvements.

Skills

Accounts Receivable

Collections

Customer Relations

Cash Application

Job description

Description

WPS is hiring an Accounts Receivable Coordinator to own the full collections and cash cycle for the company. This is not a data entry role with collections as an occasional task. It is a collections-first position: the person in this seat is the primary reason WPS gets paid on time, and the company is counting on that person to manage a portfolio of commercial accounts, some carrying large project invoices tied to AV integration work and others tied to recurring equipment and box sales.

Position title

Accounts Receivable Coordinator

What Success Looks Like In This Role

• Comfortable owning hard conversations and holding customers accountable to payment terms, while preserving the relationship
• Treats the AR aging report as a daily work queue, not a monthly report to glance at
• Accurate and detail-oriented, particularly when applying cash and reconciling statements
• Self-directed and able to meet deadlines with minimal oversight
• Looks for ways to tighten the collections process and reduce WPS's outstanding receivables
• Willing to handle repetitive daily tasks with consistency and energy

Responsibilities

• Own the end-to-end collections process: proactive outreach ahead of due dates, structured follow-up on past-due accounts, and firm, professional escalation when accounts move into serious delinquency
• Manage the AR aging report on an ongoing basis, prioritizing outreach by dollar exposure and risk, and escalating chronic non-payers to management with a clear recommendation
• Negotiate payment timelines and resolve disputes with customers on both project-based AV integration invoices and product/box sales invoices
• Apply cash receipts accurately and promptly, and convert and post sales orders and invoices
• Serve as the primary point of contact for all customer billing questions and cash matters within WPS
• Reconcile customer statements and resolve discrepancies, including disputes tied to project milestones, partial shipments, or equipment installs
• Prepare AR reporting for management, including aging trends, days sales outstanding, and accounts carrying collection risk
• Identify and recommend process improvements that shorten the collections cycle and reduce past-due balances
• Handle the data entry and administrative work required to keep the AR ledger current and accurate

Qualifications

• A minimum of 3 years of business-to-business collections experience, with a demonstrated track record of reducing past-due balances and days sales outstanding, not solely AR processing or bookkeeping
• Direct experience having difficult, solutions-oriented phone and email conversations with customers about money owed