Accounts Receivable Coordinator

Radwell International; Hopkinsville (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

A front desk receptionist role in Hopkinsville, KY is available in a medical practice. You will welcome patients and visitors, register them, verify demographics and insurance, and answer routine inquiries by phone or in person.

You will schedule appointments, handle clerical tasks, collect co-pays, balance cash, and keep the front office tidy. The ideal candidate has a high school diploma or GED, strong communication, attention to detail, and the ability to multitask in a busy setting.

Qualifications

• Excellent communication skills and professional demeanor
• Basic knowledge of medical terminology
• Strong word processing and computer skills
• Excellent customer service and multitasking abilities
• Time management and organizational skills
• Attention to detail and accuracy
• Professionalism and positive attitude
• Quality focus and adaptability

Responsibilities

• Greet patients and visitors in person or by phone and provide quality customer service
• Register patients and verify demographic and insurance information
• Handle clerical duties including appointment scheduling and document scanning
• Collect co-pays/deductibles and help balance cash box daily
• Route messages and coordinate with medical staff and patients' families
• Maintain front office and lobby areas and monitor supplies

Education

High School diploma or GED

Job description

Welcomes patients and visitors in person or on the telephone by providing quality customer service, answering or referring inquiries. Registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient / family, office staff and the medical staff. Participates in performance improvement activities.

Required Skills

Customer Services:

• Welcoming patients and visitors.
• Answering and referring inquiries.

Telephone: Answers telephone, processes call, takes incoming messages and distributes appropriately. Route calls to appropriate staff. Returns all messages in a timely manner.

• Maintaining communication between medical staff, administrative staff, and / or patient / families.

Clerical Services:

• Patient Registration

• Appointment Scheduling

• Facilitates request for medical and administrative needs.

• Scans and uploads patient paper documents.

• Sorting and distributing incoming mail in either electronic or paper format

Financial Services:

• Obtains insurance information on patients and approval for all services.

• Collects co-pays / deductible and outstanding balances.

• Balances and keeps track of cash box.

• Tracks money collected and verifies total against receipt sheet daily.

Environmental Services:

• Maintains the front office and lobby areas to insure cleanliness and order.

• Contributes to the overall cleanliness and appearance of your personal work space and department.

• Monitors office supply levels and requests when needed.

• Monitors office equipment and make service request as needed.

Required Experience

Minimum Education: High School education or G.E.D equivalent

Work Experience: Previous experience in medical practice is preferred

Required License/ Certification/Registration: None

Skills:

• Communication Excellence
• Basic Knowledge of Medical Terminology
• Word Processing / Computer
• Strong customer service
• Multi-tasking
• Time Management
• Organization
• Attention to Detail
• Professionalism / Positive Attitude
• Quality Focus
• Adaptability

Qualifications

Customer Services:

• Welcoming patients and visitors.
• Answering and referring inquiries.

Telephone: Answers telephone, processes call, takes incoming messages and distributes appropriately. Route calls to appropriate staff. Returns all messages in a timely manner.

• Maintaining communication between medical staff, administrative staff, and / or patient / families.

Clerical Services:

• Patient Registration

• Appointment Scheduling

• Facilitates request for medical and administrative needs.

• Scans and uploads patient paper documents.

• Sorting and distributing incoming mail in either electronic or paper format

Financial Services:

• Obtains insurance information on patients and approval for all services.

• Collects co-pays / deductible and outstanding balances.

• Balances and keeps track of cash box.

• Tracks money collected and verifies total against receipt sheet daily.

Environmental Services:

• Maintains the front office and lobby areas to insure cleanliness and order.

• Contributes to the overall cleanliness and appearance of your personal work space and department.

• Monitors office supply levels and requests when needed.

• Monitors office equipment and make service request as needed.