Customer Service Coordinator

RiseMe; Madison (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

RiseMe in Madison, MS seeks a Billing Specialist to promote a high level of patient satisfaction by handling insurance billing, appointments, and daily reconciliation of charges and payments with accuracy and confidentiality.

The role requires one year of experience with insurance billing or medical collections and knowledge of medical terminology; an associates degree is preferred. Strong customer relations and data entry skills are essential.

Qualifications

• One year's current experience with insurance billing and/or medical collection and medical terminology.
• Ability to communicate clearly using standard English.
• Collegiate or medical trade completion preferred.

Responsibilities

• Verify insurance and communicate with carriers for reimbursement.
• Perform daily billing and monthly close out procedures for internal controls.
• Maintain knowledge of co-pays, deductibles, and workers' compensation for accurate billing.
• Promote customer satisfaction with professional communication.
• Know company policies relating to clinic operations and confidentiality.
• Answer phones and route messages to maintain workflow.
• Input accurate demographic and medical data, collect fees, and assist financial counseling when appropriate.
• Carry out other duties assigned by the Clinic Manager.
• Complete assigned goals.

Skills

Typing 30 wpm

10-key data entry

Customer relations

Medical terminology

Windows applications

Education

Associates Degree

Job description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Minimum Required

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Training

Minimum Required

Preferred/Desired

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None

Minimum Required

Preferred/Desired