Accounts Receivable & Collections Specialist - Profit Sharing

Servproupperdarby; Delaware; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Profit sharing

Training & development

401(k)

401(k) matching

Competitive salary

Job summary

SERVPRO of Bear, New Castle, and Upper Darby is seeking a professional, organized, and customer-focused Accounts Receivable & Collections Specialist to join our growing office team.

This role manages customer receivables, monitors balances, communicates with customers about payments, and supports the company's financial health.

You should be detail oriented, enjoy problem solving, and maintain accurate financial records while providing excellent customer service.

Qualifications

• Two or more years of accounts receivable, collections, accounting, bookkeeping, or related experience preferred.
• Strong Microsoft Office skills, with emphasis on Excel.
• Excellent written and verbal communication.
• Professional customer service skills.
• Strong organizational and time-management abilities.
• High attention to detail.
• The confidence to have professional conversations regarding outstanding balances.
• The ability to work independently while contributing to a team environment.
• Experience in restoration, construction, insurance, or service industries is helpful but not required.

Responsibilities

• Process customer payments accurately and timely.
• Monitor customer aging reports and outstanding account balances.
• Contact customers regarding past-due invoices through phone, email, and written correspondence.
• Work with customers to establish payment arrangements when appropriate.
• Research and resolve payment discrepancies, invoice questions, and account issues.
• Maintain accurate customer account records within company software systems.
• Email invoices, statements, and supporting documentation.
• Communicate collection activity and account status to leadership.
• Prepare monthly Accounts Receivable reports.
• Recommend accounts for outside collections or write-off consideration when appropriate.
• Assist with month-end closing procedures.
• Cross-train with other office departments to provide support when needed.
• Protect confidential financial and customer information.
• Support teammates and contribute to an efficient office environment.

Skills

Accounts Receivable

Excel

Customer service

Communication

Organizational skills

Tools

Microsoft Office

Job description

SERVPRO of Bear, New Castle, and Upper Darby is seeking a professional, organized, and customer-focused Accounts Receivable & Collections Specialist to join our growing office team.

This role manages customer receivables, monitors balances, communicates with customers about payments, and supports the company's financial health.

You should be detail oriented, enjoy problem solving, and maintain accurate financial records while providing excellent customer service.