Accounts Receivable & Collections Specialist

AssetWatch; United States; On-site; USD 58,000 - 75,000; Full time

Benefits offered by this job

Full benefits + 401K

Unlimited PTO

Impactful work

Flexible schedule

Equity options

Job summary

AssetWatch is seeking a highly analytical Accounts Receivable & Collections Specialist to support our growing Order-to-Cash operations. You will manage a portfolio of customer accounts, resolve complex payment issues, and drive timely collections in a fast-paced SaaS setting.

You will partner with Billing, Revenue, Customer Success, Sales, Support, and Finance to remove payment barriers, document activity in NetSuite and Salesforce, and continuously improve collection processes.

Qualifications

• Must have a strong analytical mindset and ability to identify root causes of payment issues.
• Demonstrates clear written and verbal communication with internal teams and customers.
• Proven ability to manage multiple priorities in a fast-paced SaaS environment.

Responsibilities

• Manage a portfolio of customer accounts and drive timely collections.
• Investigate and resolve complex payment issues including unapplied cash and disputed invoices.
• Document collection activity accurately in NetSuite and related systems.
• Collaborate with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve payment issues.
• Analyze aging trends and identify root causes to improve collection efficiency.
• Escalate high-risk accounts and propose practical solutions.
• Ensure timely follow-up and maintain strong customer relationships.
• Support process improvements related to cash application and resolution.

Skills

Analytical skills

Communication

Ownership

Organization

Multitasking

Collaboration

Problem solving

Education

Bachelor's degree in Accounting/Finance/Business

Tools

NetSuite

Salesforce

Job description

• AssetWatch is seeking a highly analytical and customer-focused Accounts Receivable & Collections Specialist to support our growing Order-to-Cash operations
• This is individual contributor role focused on complex account resolution, customer follow-through, and timely cash collection
• The successful candidate will investigate and resolve difficult AR issues, manage a portfolio of customer accounts, and partner across teams to remove payment barriers
• Success in this role requires strong analytical skills, urgency, clear communication, and the ability to manage multiple priorities in a fast-paced SaaS environment
• Accounts Receivable & Collections:
• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables
• Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation items
• Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment history
• Own issues from identification through resolution, with timely follow-up to customers and internal stakeholders
• Negotiate payment commitments while maintaining positive customer relationships
• Document collection activity and customer communication accurately in NetSuite and related systems
• Cross-Functional Collaboration:
• Work closely with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve customer payment issues
• Coordinate internally to remove obstacles preventing invoice payment
• Escalate high-risk accounts appropriately and recommend practical solutions
• Process Support and Improvement:
• Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes
• Recommend opportunities to improve collection efficiency and reduce future payment issues
• Help maintain standardized collection procedures and documentation
• Support process improvements related to customer payment resolution and cash application
• Analytical problem solving - Researches complex customer accounts and identifies the root causes of payment issues
• Sense of urgency - Responds quickly, prioritizes effectively, and drives issues to completion
• Ownership - Takes responsibility for assigned accounts and follows through until resolution
• Communication - Builds strong relationships through clear, professional communication with customers and internal stakeholders
• Organization and multitasking - Manages a high volume of competing priorities without sacrificing accuracy
• Collaboration - Partners effectively across Accounting, Customer Success, Sales, Support, and Operations
• Continuous improvement - Identifies process gaps and recommends practical solutions
• Responsiveness and follow-through - Follows up promptly and persists until issues are fully closed

Benefits

• Full benefits and 401K + 401K Match
• Unlimited PTO
• Opportunity to make a real impact every day
• Flexible work schedule
• Equity options

7+ years of progressive B2B accounts receivable and commercial collections experienceStrong organizational skills with exceptional attention to detailBachelor's degree in Accounting, Finance, Business, or a related field, or equivalent experienceStrong analytical and reconciliation skills with the ability to identify root causes of payment discrepanciesExcellent written and verbal communication skills with both internal teams and external customersProven ability to manage multiple priorities simultaneously in a fast-paced environmentDemonstrated ability to research and resolve complex AR issues independentlySelf-motivated with a strong sense of ownership and accountabilitySaaS or subscription business experienceSalesforce experienceNetSuite experienceExperience working with cross-functional teamsExperience mentoring junior or offshore team members