Accounts Receivable Collections Specialist

TOTAL Mechanical, LLC; City of Pewaukee (WI); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Retirement Plan

Paid Time Off and Paid Holidays

Wellness Program including gym reimb.

Job summary

Total Mechanical, LLC in Pewaukee, WI is seeking an Accounts Receivable & Collections Specialist to join our Accounting team. You will manage customer accounts, process cash receipts, support collections, and maintain AR records.

Reporting to the Accounting Manager, this role emphasizes accuracy, collaboration across teams, and professional collections to strengthen cash flow and customer service. This is a full-time, on-site opportunity in Southeast Wisconsin.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1–3 years in accounts receivable, collections, or general accounting.
• Construction/contracting experience preferred.
• Excel proficiency; ERP software experience a plus.

Responsibilities

• Monitor aging reports and follow up on outstanding balances.
• Conduct collection activities by phone and email; prepare notices.
• Process and post customer payments and daily deposits.
• Research unapplied cash and payment discrepancies.
• Collaborate with project managers and billing staff to resolve disputes.
• Review credit information for new customers and maintain records.
• Document collection activity and communications.
• Support cash flow improvements and customer service.

Skills

Attention to detail

Organization

Problem solving

Communication skills

Deadline prioritization

Independent work

Cross-functional collaboration

Customer-focused collections

Education

High school diploma or GED

Associate degree in Accounting/Business Admin

Tools

Microsoft Excel

Spectrum ERP or similar

Job description

At TOTAL, our continued growth means more chances for you to advance and thrive in a positive, team-driven environment. We prioritize our people, which is why we're proud to be voted a Top Workplace for the 14th consecutive year.

As Southeast Wisconsin's largest locally owned mechanical contractor, TOTAL Mechanical delivers comprehensive, mission-critical solutions—from construction and automation to maintenance and emergency services—with an uncompromising commitment to customer service.

We are seeking a detail-oriented Accounts Receivable & Collections Specialist to join our Accounting team. Reporting to the Accounting Manager, this position manages customer accounts, processes cash receipts, supports collection efforts, and helps maintain accurate accounts receivable records.

Location: Pewaukee, WI | Schedule: Full-time, onsite | Classification: Non-exempt

What You'll Do

• Monitor aging reports and follow up on outstanding customer balances.
• Conduct collection activities by phone and email and prepare collection or lien notices when appropriate.
• Process and post customer payments, credit card transactions, and daily bank deposits.
• Research unapplied cash, payment discrepancies, and customer account questions.
• Partner with project managers, operations, and billing staff to resolve disputes.
• Review credit information for new customers and maintain supporting records.
• Keep accurate documentation of collection activity and customer communications.
• Support process improvements that strengthen cash flow and customer service.

What You'll Bring

• High school diploma or GED required; associate degree in Accounting, Business Administration, or a related field preferred.
• One to three years of accounts receivable, collections, or general accounting experience.
• Construction or contracting industry experience preferred.
• Proficiency in Microsoft Excel; Spectrum ERP or similar accounting software experience is a plus.
• Strong attention to detail, organization, problem-solving, and communication skills.
• Ability to prioritize deadlines, work independently, and collaborate across teams.
• Professional, customer-focused approach to collection activities.

Benefits

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Paid Time Off and Paid Holidays
• Wellness Program including gym reimbursement, wellness discount, and rewards available

Total Mechanical is an Equal Opportunity Employer