Job Summary:
Manage the full-cycle billing, cash application, and collections process. Ensure timely payment collection, resolve customer billing inquiries, and maintain accurate accounts receivable aging records in a fast-paced environment.
Job Duties and Responsibilities:
- Cash Application: Process customer payments, wire transfers, ACH deposits, and checks accurately.
- Collections Management: Contact past-due accounts to secure payment commitments.
- Aging Analysis: Review and reconcile AR aging reports to identify and elevate delinquent accounts.
- Dispute Resolution: Investigate pricing discrepancies, short pay, and billing errors across internal teams.
- Credit Evaluation: Assist with customer credit limit reviews and onboarding documentation.
- Month-End Close: Support AR ledger closing activities, reconciliations, and journal entries.
- Record Keeping: Maintain organized, audit-ready digital documentation for all transactions. Update and maintain customer portal.
- Customer Support: Build and maintain customer relations with timely and accurate communications resolving issues, requesting payments, and providing additional support as needed.
Qualifications:
- Experience: 2+ years of high-volume Accounts Receivable and collections experience.
- ERP Proficiency: General proficiency with modern ERP systems (e.g., Epicor, NetSuite, SAP, Microsoft Dynamics, or similar platforms) and intermediate Excel (vlookups, pivot tables).
- Communication: Strong verbal and written negotiation skills with a customer-service mindset.
- Organization: High attention to detail and ability to prioritize competing deadlines.
- Education: High school diploma required; associate in accounting or finance preferred.
Working Conditions