Accounts Receivable & Collections Analyst

azenta; Plainfield (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Azenta Inc. is seeking an Accounts Receivable & Collections Analyst to support cash collection and strengthen the SRS collections function.

This role manages a portfolio of customer accounts, resolves past-due balances, and helps improve collection processes. Collaborating with Finance, Billing, Commercial, Project Management and Operations, you will investigate delays, coordinate resolution, and implement measures to prevent recurring issues; strong follow-through and analytical skills are

Qualifications

• Minimum of 4 years of relevant experience in B2B collections, accounts receivable, or credit and collections.
• Direct responsibility for customer account follow-up and payment resolution.

Responsibilities

• Own collection activity for an assigned B2B customer portfolio and improve cash flow.
• Engage customer accounts payable, procurement, and business contacts to resolve payment barriers and secure commitments.
• Reconcile customer accounts and investigate short payments, unapplied cash, and invoice discrepancies.
• Escalate payment risk and recommend payment arrangements per policy.
• Investigate disputes involving purchase orders, pricing, service documentation, or billing accuracy; coordinate with Finance leadership.
• Identify recurring causes of late payment and partner with Commercial, Project Management, Billing, and Operations to prevent repeats.
• Follow established collection priorities, outreach cadences, and escalation procedures; suggest practical improvements.
• Provide portfolio-level cash collection estimates and update expected payment dates.
• Prepare and maintain reporting on overdue balances, aging, payment commitments, and dispute status.
• Maintain accurate account records and support close and audits.

Job description

Azenta Inc.

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title

Accounts Receivable & Collections Analyst

Job Description

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. Within Azenta, the Sample Repository Services (SRS) business provides industry-leading biobanking, sample storage, logistics, laboratory services, and specimen management solutions that help customers safeguard and maximize the value of their critical biological materials.

How You'll Add Value

The Accounts Receivable & Collections Analyst will support cash collection and help improve the SRS collections function. This individual contributor will manage an assigned customer portfolio, resolve past-due balances, and contribute to more effective processes for account follow-up, dispute management, cash forecasting, and reporting. Working with Finance, Billing, Commercial, Project Management and Operations, you will investigate payment delays, coordinate resolution, and identify opportunities to prevent recurring issues. Success requires hands‑on collections experience, strong follow‑through, analytical skills, and a willingness to improve how the workflows.

What You’ll Do

Collections and Customer Account Ownership :

• Own collection activity for an assigned business-to-business customer portfolio; prioritize accounts by aging, balance, risk, and payment history to improve cash flow and reduce overdue receivables
• Engage customer accounts payable, procurement, and business contacts to resolve payment barriers, secure commitments, and follow through on promised payments while maintaining productive relationships
• Reconcile customer accounts and investigate short payments, deductions, unapplied cash, and invoice discrepancies with Billing and Cash Application; document actions, owners, and next steps.
• Escalate payment risk and unresolved balances promptly; recommend payment arrangements, credit reviews, or other action within established policies and approval requirements

Dispute Resolution and Business Partnership :

• Investigate disputes involving purchase orders, pricing, service documentation, customer portals, or billing accuracy; coordinate with internal owners and elaborate complex issues to Finance leadership
• Identify recurring causes of late payment and partner with Commercial, Project Management, Billing, and Operations to prevent repeat issues and improve the customer experience

Process Improvement :

• Follow established collection priorities, outreach cadences, and escalation procedures; recommend practical improvements and help maintain standard operating procedures.
• Support Azenta's Lean culture by identifying recurring problems and participating in improvements that reduce manual work, rework, and time to collect.
• Support ERP and collections workflow improvements by documenting issues, testing system changes, and adopting new reporting and automation tools.
• Share account insights and effective practices with colleagues; complete assigned actions on collections improvement projects and track results

Cash Forecasting Reporting and Controls :

• Provide portfolio-level cash collection estimates based on open invoices, customer commitments, and dispute status; update expected payment dates and explain differences from actual receipts.
• Prepare and maintain reporting on overdue balances, aging, payment commitments, and dispute status; support days sales outstanding analysis and distinguish cash recovery from credits and write‑offs.
• Summarize account risks, expected collections, and outstanding actions for Finance leadership; help track the results of process improvements.
• Maintain accurate account records and supporting documentation; provide collectability insights to Accounting and support close and audit requests while following approval and control requirements

What You’ll Bring

Required Qualifications :

• Minimum of 4 years of relevant experience in business-to-business collections, accounts receivable, or credit and collections, including direct responsibility for customer account follow-up and payment resolution
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