Accounts Receivable Analyst I — Hybrid & Growth Path

Norfolk Southern Corporation; Atlanta (GA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Norfolk Southern seeks an Account Analyst in Atlanta, GA, within Revenue Accounting Operations. You will manage accounts receivable, act as a main contact for customers, and support collections, revenue protection, and payment resolution.

The role emphasizes building relationships, process improvement, and proactive communication. A 0–2 year background with a Bachelor's degree is expected; a Master's is preferred. Hybrid schedule with 3 on-site days and 2 remote days per week.

Qualifications

• 0–2 years of experience in accounting or finance.
• Bachelor's degree required; Master's preferred.
• Majors: Business, Accounting, Economics, Finance, Marketing, Management.

Responsibilities

• Verify the accuracy of Norfolk Southern invoicing for revenue earned from rail operations.
• Build relationships through exceptional customer service.
• Identify process improvements for billing and payment remittance issues; collaborate with other departments to test and implement enhancements.
• Utilize analytical tools to identify trends related to traffic, customers, invoices, and payments.
• Interact with internal departments and other railroads to research and resolve disputes.
• Provide comprehensive updates to Management and related stakeholders regarding customers' accounts.
• Participate in own professional development as guided by management.

Skills

Self-starter

Microsoft Office

Exceptional customer service

Written & verbal communication

Time management

Positive attitude

Education

Bachelor's degree

Master's degree

Tools

Microsoft Office

Job description

Norfolk Southern seeks an Account Analyst in Atlanta, GA, within Revenue Accounting Operations. You will manage accounts receivable, act as a main contact for customers, and support collections, revenue protection, and payment resolution.

The role emphasizes building relationships, process improvement, and proactive communication. A 0–2 year background with a Bachelor's degree is expected; a Master's is preferred. Hybrid schedule with 3 on-site days and 2 remote days per week.