Accounts Receivable Administrator (US)

Frontline Managed Services; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

Frontline Managed Services is seeking an Administrator to support the Collections team with onboarding, payment processing, account research, refunds, and financial reporting. You will help maintain accurate records and enable efficient day-to-day operations while supporting internal teams and clients.

The role involves assisting with client onboarding, processing vendor forms, and posting payments. Proficiency in MS Word/Excel and familiarity with Aderant, Chrome River, and Workday is preferred.

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.
• Five years of experience preferred in collections or financial admin.
• Experience in collections, accounts receivable, or financial administration in a professional services setting preferred.
• Legal industry experience is a plus.
• Experience with Aderant, Chrome River, Workday, PayPal, Microsoft 365, and ARCS is preferred.

Responsibilities

• Assist with client onboarding by gathering required financial documentation and establishing new client profiles.
• Complete and process vendor forms, ensuring accuracy with policy compliance.
• Process credit card payments and verify transactions for posting to accounts.
• Generate and review reports on outstanding balances and collections activity.
• Research payment discrepancies and coordinate with teams or clients to resolve issues.
• Prepare and submit refund documents through Chrome River for overpayments.
• Provide administrative support to Collections Managers and communicate with clients, vendors, and internal teams.
• Perform other duties and projects as assigned.

Skills

Organizational skills

Analytical skills

Problem-solving

Attention to detail

Communication

Judgment

Time management

Multi-tasking

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Aderant

Chrome River

Workday

PayPal

Microsoft 365

ARCS

Job description

Welcome to Frontline Managed Services® where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

Join Our Team and Be a Catalyst for Change!

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

Position Overview

Our Administrator provides financial and administrative support to the Collections team, assisting with client onboarding, payment processing, account research, refunds, financial reporting, and vendor documentation. This role helps ensure accurate financial records, timely transaction processing, and efficient day-to-day operations while supporting the needs of our internal teams and clients.

Frontline Managed Services® is a leading global service outsourcing provider within the legal industry, serving more than 600 law firms.

What You'll Do

• Assists with client onboarding by gathering required financial documentation, establishing new client profiles, and following onboarding procedures

• Completes and processes vendor forms, ensuring accuracy and compliance with company policies

• Processes credit card payments, verifies transactions, and ensures payments are accurately posted to accounts

• Generates and reviews reports related to outstanding balances, collections activity, and financial transactions to support management decisions

• Researches payment discrepancies, investigates missing transactions, and coordinates with internal teams or clients to resolve financial issues

• Prepares and submits refund documentation through Chrome River for processing client overpayments

• Provides administrative support to Collections Managers, including professional communication with clients, vendors, and internal teams

• Performs other duties and projects as assigned

Compensation: Starting pay ranges from $45,000 - $55,000 annually.

What You Bring

• Strong organizational and time management skills with the ability to manage multiple priorities

• Excellent analytical, research, and problem-solving skills, particularly when reviewing financial information and resolving discrepancies

• Strong attention to detail and a commitment to maintaining accurate financial records

• Effective verbal and written communication skills, with the ability to interact professionally with clients, colleagues, and business partners

• Ability to exercise sound judgment when addressing client concerns and handling sensitive financial information

• Ability to thrive in a fast-paced, client-focused, and deadline-driven environment

• Intermediate proficiency in Microsoft Word and Excel

• Ability to learn and adapt to additional software systems through company-provided training

Education and Experience

• High school diploma or equivalent required

• Associate's degree preferred

• Five years of experience preferred

• Previous experience in collections, accounts receivable, or financial administration within a professional services environment preferred

• Legal industry experience is a plus

• Experience with Aderant, Chrome River, Workday, PayPal, Microsoft 365, and ARCS is preferred

Not Sure You Meet Every Requirement?

We know that great candidates may not match every qualification listed. If you're excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Physical Demands/Work Environment

Prolonged periods of sitting at a desk are required to operate a computer.

Join Us

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

All Frontline Managed Services employees are expected to demonstrate excellence in client service, collaboration, accountability, and continuous improvement while upholding company values. This includes communicating effectively, producing high-quality work, meeting deadlines, complying with company policies and client requirements, and maintaining the confidentiality of sensitive client, financial, and company information.

"We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status."