Accounts Receivable Accountant

Staff4Me; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Collections Agent to enhance customer relationships while managing accounts receivable. In this role, you will conduct professional outbound collection calls, assist customers with payment processes, and meticulously document all collection activities. Your contributions will directly impact the efficiency of financial operations, as you work to resolve billing issues and ensure timely payments. Join a dynamic team where your skills in communication and problem-solving will shine, and help drive the company towards achieving its financial goals.

Qualifications

• Experience in collections or accounts receivable processes.
• Strong communication and customer service skills.

Responsibilities

• Conduct outbound collection calls and maintain customer relationships.
• Document collection activities and resolve client billing issues.
• Provide tracking reports on outstanding accounts receivable.

Skills

Customer Relationship Management

Communication Skills

Problem Solving

Sage Intacct

Excel Proficiency

Education

High School Diploma

Associate's Degree in Business

Tools

Sage Intacct Collections

Excel

Job description

Responsibilities

• Collections Agent will conduct outbound collection calls professionally to maintain customer relationships.
• Instruct customers on how to process payments via the company's online portal.
• Provide daily, weekly tracking reports and metrics on outstanding accounts receivable (AR).
• Document collection activities within the company's collections module and shared Excel files, including saving customer communications and updating Sage Intacct Collections with call details and outcomes.
• Provide customer invoices, statements, and contracts upon request.
• Review customer account information with customers.
• Resolve client billing issues and reduce accounts receivable delinquency.
• Identify and document disputed items from customers.
• Provide approved ECOs and travel documentation as needed.
• Coordinate with internal departments to resolve disputes.
• Ensure customer payments are received after dispute resolution.
• Handle inbound calls to the AR/general phone line to assist customers.
• Respond to inquiries via AR and collections email lists.
• Return voicemails received from customers.
• Process dunning notices upon request.
• Maintain and follow brand-standard collection processes.
• Assist with payment application and additional AR support, including invoice generation.

Specific Collection Processes

• Statements: Process statements to customers on the 15th of each month, or the 14th if Saturday, or the 16th if Sunday.
• Finals Collection Processes: On the 6th business day of the month, contact customers with final invoices to confirm receipt and address questions.
• Track resolution of issues related to final invoices, such as obtaining updated tax-exempt certificates or supporting documents.
• Contact customers with invoices 5 days past due to confirm payment timelines.
• Follow up with customers 15 days past due.
• Participate in the Collections Suspension process for invoices over 30 days past due.
• MRR Collection Process: Prioritize contacting customers with aged MRR invoices, especially those with 2 or more months overdue.
• Escalation Process: Notify management of difficult conversations, disputes, or changes affecting customer suspension or payment plans, which are rarely offered without approval.
• Suspension Process: Follow specific procedures, document communications, and update customer records leading up to suspension if payment isn't received within two weeks.

Prioritization & Metrics

• Prioritization: Focus on final overdue invoices, customers with 2+ months aged MRR, and invoices over 31 days overdue.
• Participate in weekly suspension calls, updating notes and providing insights.
• Metrics: Call 75 customers daily on overdue balances, follow up with emails, process customer payments within one business day, and work towards reducing Days Sales Outstanding (DSO) below 35 days and overdue invoices over 31 days below $2 million USD.