Accounts Payable Customer Service Coordinator

Hunter Hamilton; Emeryville (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long-term disability

Short-term disability

401(k)

Job summary

Hunter Hamilton is seeking an Accounts Payable Customer Service Coordinator in Emeryville, CA for a 3-month assignment with potential extension. The role focuses on monitoring workflow, responding to inquiries, and ensuring invoices are processed accurately and timely.

You will be the primary contact for internal partners, suppliers, and other departments, resolving payment questions and helping improve VIM processes. A college degree and 2+ years AP experience are preferred.

Qualifications

• College degree is preferred with 2+ years of experience in Accounts Payable.
• Strong communication and Excel skills.
• Ability to balance multiple tasks in a high volume environment.
• Self-motivated and a team player.
• Ability to follow company procedures with attention to detail.

Responsibilities

• Respond to customer service inquiries by serving as a primary contact for internal partners, store personnel, suppliers, and other departments.
• Provide prompt resolutions to payment and invoice-related questions.
• Identify opportunities to improve VIM processes and review workflow periodically.
• Review VIM data to identify duplicate invoices and processing issues.
• Partner cross-functionally to streamline workflows and enhance operational performance.
• Support Accounts Payable processors with escalated issues and discrepancies.
• Assist with invoice processing and iReq cases.

Skills

Strong communication

Excel skills

Multitasking

Team player

Attention to detail

Education

College degree preferred

Tools

SAP

Job description

Location: Emeryville, CA
Schedule: Standard, M - F, 40 hour-week
Duration: 3 months to start, with potential to extend
Pay Rate: $32/hr
What we offer: Hunter Hamilton offers comprehensive benefits packages (medical, dental, vision, long and short-term disability, 401k, etc.). We strive to deliver genuine support throughout the duration of the recruiting process, the length of the assignment, and your ongoing career.
About the team: Our Finance team comprises of Accounting, AR/AP, Inventory, FP&A, and Tax. We’re the number-crunchers, who take care of finances, we record, report and support our business partners to keep things running! We are a diverse group, with strong work ethic and a mindset of continuous improvement in how we approach our work.
About this role: The Accounts Payable Customer Service Coordinator supports the day-to-day operations of the Accounts Payable department by monitoring workflow, responding to customer service inquiries, and helping ensure invoices are processed accurately and timely. This role serves as a primary point of contact for internal business partners, store personnel, suppliers, and other departments, providing prompt resolutions to payment and invoice-related questions.
This person monitors workflow queues, identifies processing issues and trends, and works with the appropriate teams to resolve problems and improve efficiency. The position also provides support to Accounts Payable processors by assisting with escalated issues, researching discrepancies, answering process-related questions, and helping maintain consistent application of Accounts Payable policies and procedures. This role requires a strong understanding of Accounts Payable processes, attention to detail, effective communication and problem-solving skills, and the ability to build positive working relationships across the organization. This person will learn about our business operations that are essential to providing effective support to both internal customers and external suppliers.

Responsibilities

• Respond to customer service inquiries by serving as a primary point of contact for internal business partners, store personnel, suppliers, and other departments
• Provide prompt resolutions to payment and invoice-related questions
• Identify opportunities to improve VIM (Vendor Invoice Management) processes: review VIM and Inbound Administration workplaces periodically and identify areas for workflow process improvement
• Review VIM data to identify duplicate invoices and processing issues
• Partner cross-functionally to streamline workflows and enhance operational performance.
• Work with Store Operators and Operations Team, elevate issues as needed
• Provide support to analyze and reconcile vendor statements to ensure accounts are accurate and in good standing
• Proactively identify and resolve discrepancies to prevent payment delays or account holds
• Support Accounts Payable processors by assisting with escalated issues, researching discrepancies, answering process-related questions, and helping maintain consistent application of Accounts Payable policies and procedures
• Assist the team with invoice processing and iReq (Internal Requisition) cases

About You

• College degree is preferred with 2+ years of experience in Accounts Payable.
• Strong communication and excel skills.
• Ability to balance multiple tasks in a high volume of environment.
• Self-motivated, team player
• Ability to work effectively at all levels within an organization
• Ability to follow company procedures
• High degree of attention to detail and desire to deeply understand all aspects of a process or system
• Demonstrated ability to independently manage time, organize and prioritize tasks effectively, and be able to meet deadlines with minimal supervision
• Experience with SAP a plus, but not required

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

Hunter Hamilton is a high-performance professional search firm specializing connecting finance, HR, operations, and legal talent with leading employers.

Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.