Accounts Manager

Castle Rental; Siloam Springs (AR); On-site; USD 40,000 - 60,000; Full time

Job summary

Castle Rental in Siloam Springs is seeking an Accounts Manager responsible for managing customer accounts and achieving revenue goals. Duties include maintaining knowledge of rental agreements, training customers for timely payments, and safely delivering products.

The ideal candidate will ensure efficient operations by performing preventative maintenance on delivery vehicles and managing customer payments effectively. This role requires strong organizational skills and an ability to manage multiple tasks.

Responsibilities

• Manage customer accounts and achieve revenue and collection targets.
• Maintain knowledge of customer rental agreements.
• Train customers for timely payments.
• Deliver and install products safely.
• Document and receive payments in the field.
• Perform preventative maintenance on delivery vehicles.

Job description

Job Title

Accounts Manager

Reports To

Store Manager

FLSA Status

Exempt

Summary

Responsible for managing customer accounts and achieving established levels of revenue and collection rates as directed by the Store Manager and general office by performing the following duties.

Duties and Responsibilities

• Maintains complete knowledge of the castle plan and customer rental agreement.
• Maintains current knowledge of the accounts status of all rental customers.
• Develops and trains customers diligently to achieve on time payment habits.
• Explains the rental agreement to the customer in some cases.
• Delivers, installs, and picks-up products to and from the customer's home as needed in a safe and damage free manner.
• Retrieves products from the homes of customers who choose not to renew the rental agreement.
• Documents and receives customers payment successfully in the field and store.
• Performs preventative maintenance on delivery vehicles to ensure top safe operating condition.
• Operates the delivery vehicle safely, following all laws, regulations, and company procedures.
• Cleans returned products.
• Assists the store manager in controlling inventory.
• Assists in receiving product into the store by following the proper inventory receiving and transfer procedures.
• Maintains records and documentation.
• Performs other related duties as needed.

Other duties may be assigned.