Accounts Manager

Castle Rental; Centerton (AR); On-site; USD 42,000 - 65,000; Full time

Job summary

A rental services company in Centerton seeks an Accounts Manager responsible for managing customer accounts while achieving revenue and collection goals. The role includes maintaining knowledge of rental agreements, delivering products to customers, and documenting payments. Ideal candidates should have experience in customer relationship management and operating delivery vehicles. This position is essential for ensuring customer satisfaction and maintaining operational standards.

Qualifications

• Experience in managing customer accounts effectively.
• Knowledge of rental agreements and customer service.
• Ability to operate delivery vehicles safely.

Responsibilities

• Manage customer accounts and achieve revenue goals.
• Maintain knowledge of customer rental agreements.
• Document and receive customer payments.
• Explains the rental agreement to the customer in some cases.
• Delivers, installs, and picks-up products to and from the customer's home as needed in a safe and damage free manner.
• Retrieves products from the homes of customers who choose not to renew the rental agreement.
• Documents and receives customers payment successfully in the field and store.
• Performs preventative maintenance on delivery vehicles to ensure top safe operating condition.
• Operates the delivery vehicle safely, following all laws, regulations, and company procedures.
• Cleans returned products.
• Assists the store manager in controlling inventory.
• Assists in receiving product into the store by following the proper inventory receiving and transfer procedures.
• Maintains records and documentation.
• Performs other related duties as needed.

Job description

Job Description

Job Title: Accounts Manager

Reports To: Store Manager

FLSA Status: Exempt

Summary: Responsible for managing customer accounts and achieving established levels of revenue and collection rates as directed by the Store Manager and general office by performing the following duties.

Duties and Responsibilities

• Maintains complete knowledge of the castle plan and customer rental agreement.*
• Maintains current knowledge of the accounts status of all rental customers.*
• Develops and trains customers diligently to achieve on time payment habits.*
• Explains the rental agreement to the customer in some cases
• Delivers, installs, and picks-up products to and from the customer's home as needed in a safe and damage free manner.*
• Retrieves products from the homes of customers who choose not to renew the rental agreement.*
• Documents and receives customers payment successfully in the field and store.*
• Performs preventative maintenance on delivery vehicles to ensure top safe operating condition.*
• Operates the delivery vehicle safely, following all laws, regulations, and company procedures.*
• Cleans returned products.*
• Assists the store manager in controlling inventory.*
• Assists in receiving product into the store by following the proper inventory receiving and transfer procedures.*
• Maintains records and documentation.*
• Performs other related duties as needed.

Other duties may be assigned.