Accounts & Customer Service Supervisor

The Sherwin-Williams Company; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

The Sherwin-Williams Company in Charlotte, NC seeks a facility leader to direct a team handling the facility's top accounts and to coach customer service staff. You will oversee order processing, deliveries, and supplier coordination to meet customer expectations.

Responsibilities include driving sales excellence, maintaining records, and ensuring safety and policy compliance. Strong experience in customer service and MS Office is preferred.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a high school diploma or GED.
• Must have three (3) years of experience in customer service.

Responsibilities

• Direct a team to manage the facility's top ten key accounts as assigned.
• Assist ISR in making weekly inside sales calls to ensure the manager and staff achieve a minimum of twenty calls per week.
• Coordinate the preparation and delivery of customer orders to meet expectations.
• Maintain accurate customer work order files and ensure proper documentation.
• Ensure safety, loss prevention and security practices are followed according to policy.

Skills

Customer service

Team leadership

Training

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

The Sherwin-Williams Company in Charlotte, NC seeks a facility leader to direct a team handling the facility's top accounts and to coach customer service staff. You will oversee order processing, deliveries, and supplier coordination to meet customer expectations.

Responsibilities include driving sales excellence, maintaining records, and ensuring safety and policy compliance. Strong experience in customer service and MS Office is preferred.