Accounting Support Technician 1

State of Iowa; Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Paid time off

IPERS retirement plans

Flexible spending accounts

Life insurance and long-term disabled

Job summary

The Iowa Department of Health and Human Services (HHS), Division of Compliance and Administration, is seeking an Accounting Support Technician 1 in Des Moines, IA to join our team. The role performs moderately complex accounting and clerical tasks to support Collection Services Center operations, posting and reconciling payments across ICAR and CSCPro, and handling various payment types.

The position also manages incoming mail, scanning, indexing, and documenting actions in ICAR, while

Qualifications

• One year of full-time work experience in processing financial data or related tasks.
• Experience with accounting systems, posting, tracking, and reconciliation.
• Ability to maintain accurate records and support statewide correspondence.

Responsibilities

• Post and reconcile child support payments across systems (ICAR, CSCPro).
• Process various payment types and ensure correct entries per procedures.
• Manage incoming mail, sort, scan, and track documents and payments.
• Document actions with clear narration in ICAR and support CSRU offices.

Skills

Accounting data entry

Reconciliation

Clerical tasks

Payment processing

ICAR system familiarity

Education

High school diploma or GED

Accounting coursework

Tools

CSCPro

ICAR

OPEX mail scanner

Job description

The Iowa Department of Health and Human Services (HHS), Division ofCompliance and Administrationis seeking anAccounting Support Technician 1to join our team!

This position performs moderately complex accounting and clerical tasks to support the operations of the Collection Services Center. Responsibilities include accurately posting, tracking, and reconciling child support payments across multiple systems, including the Iowa Collection and Reporting System (ICAR) and CSCPro. The role processes various payment types such as direct deposit, automatic withdrawal, and on-demand payments, ensuring entries are recorded in accordance with established accounting procedures.

The position also manages incoming physical mail by sorting, opening, and scanning documents using an Opex mail extraction machine and scanner. It tracks mailed payments and correspondence; locates scanned checks and documents for return, rescan, or forwarding to CSRU field offices; and conducts quality reviews of all scanned materials. Additional duties include processing returned mail, indexing and updating addresses in system records, and documenting all actions through clear narration in ICAR.

This role supports statewide correspondence functions by printing and mailing documents generated by CSRU field offices, including items requiring proof of mailing, certified mail handling, and adherence to IRS requirements for federal tax offset information. The position logs, stores, and tracks federal tax information in compliance with federal guidelines.

Further responsibilities include posting child support payments in CSCPro by reviewing scanned check images, entering alphanumeric data, researching discrepancies, and balancing payment amounts to associated accounts. The position identifies and corrects errors found in the EFT payment journal and performs reconciliation between EFT payments and bank deposits.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. One year of full-time work experience in processing financial or related data within established systems and procedures, including verifying, entering, or maintaining transaction records.
2. A total of one year of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in accounting or business equals one year of full-time experience.