Accounting Services Specialist - Collections

Lutron Electronics Co., Inc; Center Valley (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Job summary

Lutron Electronics Co., Inc. in Center Valley, PA is seeking an Accounting Services Specialist to join the Collections team. This role partners with customers and collaborates with global Sales, Service, and Credit teams to support sales and financial goals.

You will build relationships, problem-solve, and exercise financial stewardship to support customer success and company profitability. This is an in-office role at our Center Valley Annex location with growth opportunities within a global

Qualifications

• High School diploma required; Associate's degree preferred in Business/Accounting/Finance.
• Minimum 2 years in collections, accounts receivable, customer service, account management, or related function.

Responsibilities

• Build and maintain strong customer relationships while reconciling account balances.
• Serve as a trusted contact for customers by phone and email to address questions and drive timely payments.
• Use critical thinking to identify barriers to payment and drive resolution.
• Analyze account activity to identify issues and minimize outstanding receivables.
• Manage a portfolio of customer accounts while balancing priorities and achieving performance goals.
• Contribute to a collaborative team impacting customer satisfaction and cash flow.

Skills

Accounts receivable

Collections

Customer service

Problem solving

Education

High School diploma

Associate's degree in Business/Accounting/Finance

Job description

Overview

Lutron has an immediate opening for an Accounting Services Specialist to join the Collections team at our Center Valley, PA Annex office location. As the worldwide leader in innovative lighting control and automated shading solutions, Lutron is committed to delivering exceptional customer experiences and driving continued growth.

In this role, you will partner with customers and collaborate closely with our global Sales, Service, and Credit teams to resolve challenges, strengthen relationships, and support the achievement of our sales and financial goals. Combining relationship-building, problem-solving, and financial stewardship, this position plays an important role in supporting our customers and contributing to Lutron's ongoing success and profitability.

Responsibilities

• Build and maintain strong customer relationships while proactively managing and reconciling account balances.
• Serve as a trusted point of contact for customers, communicating via phone and email to address questions, resolve concerns, facilitate timely payments, and delivering a positive customer experience.
• Utilize critical thinking and problem-solving skills to identify barriers to payment, uncover root causes, and help drive timely resolution.
• Analyze account activity, identify potential issues, and take proactive steps to minimize outstanding receivables.
• Manage a portfolio of customer accounts while balancing multiple priorities and meeting established performance goals.
• Contribute to a collaborative, high-performing team that directly impacts customer satisfaction, cash flow, and business growth.

Qualifications

• High School diploma or GED required; Associate's degree in Business, Accounting, Finance, or a related field preferred
• Minimum 2 years of professional work experience in collections, accounts receivable, customer service, account management, or a related business function required
• Must be located within commuting distance of Center Valley, PA to accommodate an in-office schedule.
• Youare authorized towork in the U.S. and will not require Lutron to sponsor you for any work visa, such as an H-1B, eitherimmediatelyor at any time in the future. Lutron does not offer work visa sponsorship for this position.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affluent Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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