Accounting Services Specialist - Collections

Lutron Electronics Co., Inc; Northern (KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Lutron Electronics is seeking an Accounting Services Specialist to join the Collections team at our Center Valley, PA Annex office. You will partner with customers and collaborate with global Sales, Service, and Credit teams to resolve challenges and support our financial goals.

This role blends relationship-building, problem-solving, and financial stewardship to strengthen customer relationships, resolve delinquencies, and protect cash flow.

Qualifications

• High School diploma or GED required; Associate's degree in Business, Accounting, Finance, or related field preferred
• Minimum 2 years of professional work experience in collections, accounts receivable, customer service, account management, or related function
• Must be located within commuting distance of Center Valley, PA to accommodate an in-office schedule
• You are authorized to work in the U.S. and will not require visa sponsorship now or in the future. Lutron does not offer visa sponsorship for this position.

Responsibilities

• Build and maintain strong customer relationships while proactively managing and reconciling account balances.
• Serve as a trusted point of contact for customers, communicating via phone and email to address questions, resolve concerns, facilitate timely payments, and deliver a positive customer experience.
• Utilize critical thinking and problem-solving skills to identify barriers to payment, uncover root causes, and help drive timely resolution.
• Analyze account activity, identify potential issues, and take proactive steps to minimize outstanding receivables.
• Manage a portfolio of customer accounts while balancing multiple priorities and meeting established performance goals.
• Contribute to a collaborative, high-performing team that directly impacts customer satisfaction, cash flow, and business growth.

Skills

Customer service

Communication

Problem-solving

Accounts receivable

Education

High School diploma or GED

Associate's degree in Business/Accounting/Finance

Job description

Overview

Lutron has an immediate opening for an Accounting Services Specialist to join the Collections team at our Center Valley, PA Annex office location. As the worldwide leader in innovative lighting control and automated shading solutions, Lutron is committed to delivering exceptional customer experiences and driving continued growth.

In this role, you will partner with customers and collaborate closely with our global Sales, Service, and Credit teams to resolve challenges, strengthen relationships, and support the achievement of our sales and financial goals. Combining relationship-building, problem-solving, and financial stewardship, this position plays an important role in supporting our customers and contributing to Lutron's ongoing success and profitability.

Responsibilities

• Build and maintain strong customer relationships while proactively managing and reconciling account balances.
• Serve as a trusted point of contact for customers, communicating via phone and email to address questions, resolve concerns, facilitate timely payments, and delivering a positive customer experience.
• Utilize critical thinking and problem-solving skills to identify barriers to payment, uncover root causes, and help drive timely resolution.
• Analyze account activity, identify potential issues, and take proactive steps to minimize outstanding receivables.
• Manage a portfolio of customer accounts while balancing multiple priorities and meeting established performance goals.
• Contribute to a collaborative, high-performing team that directly impacts customer satisfaction, cash flow, and business growth.

Qualifications

• High School diploma or GED required; Associate's degree in Business, Accounting, Finance, or a related field preferred
• Minimum 2 years of professional work experience in collections, accounts receivable, customer service, account management, or a related business function required
• Must be located within commuting distance of Center Valley, PA to accommodate an in-office schedule.
• Youare authorized towork in the U.S. and will not require Lutron to sponsor you for any work visa, such as an H-1B, eitherimmediatelyor at any time in the future. Lutron does not offer work visa sponsorship for this position.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affluent Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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